Hi Aaron Turner,

I can't seem to replicate the issue, can you guide me with some screenshot
http://screen.stackideas.com/avata.png
http://screen.stackideas.com/avatar.png

Here is a URL.

Can you provide us your BackEnd, FTP access for us to have a better look

Site Details included!!

Hello Aaron Turner,

I have checked your site. Seems like you don't permission for this directory. http://screen.stackideas.com/2015-05-20_1843.png

Can you consult with your web hosting provider regarding this directory permission?

Please advise me.

I think I've changed the permissions. Try now.

Hi Aaron Turner,

I've checked with your site
http://screen.stackideas.com/writable.png
BackEnd-> Settings -> System Preferences -> System Environment: Development
http://screen.stackideas.com/Permission.png
Can you ask your web hosting provide to change the Directory Permission to writable?

Ethan,
The two directories are set to 0755. Checked with siteground to confirm. Should work. The other thing is that I just moved this site from old hosting provider to siteground. It was running okay before. I wonder did something change when I move site. Just a thought.

Hi Aaron Turner,

Unfortunately, it is still not working. Can you consult your web hosting provider to change the Directory Permission to writable?
http://screen.stackideas.com/unwritable_001.png
http://screen.stackideas.com/serverpmission.png
Do update us after your visit?

I have escalated this to siteground 2nd level support. Will let you know when I hear something.

It seems that my paths to my tmp and log files were incorrectly set in my config.php. It was changed and now my group avatar is working. Thank you for working on this. Consider this ticket closed.

You're Welcome Aaron Turner, glad to hear your issue has been resolved