Group Avatar
By Vsotour on Monday, 28 May 2018
Posted in Technical Issues
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Hi,

I got some error when upload social group avatar, e.g. https://www.vsotour.com/th/travel-guide/56-guideforjapan
Already upload picture but can't show group avatar. The example picture file as the attached.

Thank you.
There seems to be an issue with your table #__social_avatars as there are 2 records of the group id "56". Not entirely sure how did it manage to end up with 2 records but I have deleted the duplicates and it works fine now.

Please try this again now.
Mark
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Tuesday, 29 May 2018 13:32
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Hi Wutthiphong,

This is strange. Can you provide us ftp access to the site so can troubleshoot further?

Let us know, thanks.
Raymond
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Monday, 28 May 2018 18:24
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Hi there,

I updated the FTP access.
Vsotour
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Tuesday, 29 May 2018 13:07
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Hi,

Same issue on group id 52, 54, 58, 60, 62, 63, 65. Please help to delete duplicate table. I'm not sure why #__social_avatars there are 2 records, I guess, when create group I use 'save as copy' button.
Vsotour
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Tuesday, 29 May 2018 19:23
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I have cleared those duplicates on your site, can you try it again. I have tried to replicate this issue locally but cannot reproduce the problem. I have saved the group as copy and there aren't any duplicates.
Mark
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Tuesday, 29 May 2018 20:28
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Hi Mark,

Thank you very much.
Vsotour
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Friday, 01 June 2018 18:58
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You are most welcome
Mark
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Friday, 01 June 2018 19:01
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