By MD King on Monday, 29 August 2022
Posted in Technical Issues
Replies 3
Likes 0
Views 573
Votes 0
On upload, the GIF loads the third frame and is static, it does not animate.
May be your servers, is there a way to process on our own system?
It seems like you provided that site login credentials no longer work, can you check your configuration setting whether you have enabled this from the backend > Easysocial > setting > photos > Allow Animated Gif Processing?

You can update your correct site backend and FTP login credentials on the first post if the gif photo still doesn't show animation after enabling the setting.
·
Monday, 29 August 2022 11:48
·
0 Likes
·
0 Votes
·
0 Comments
·


It is on and has been.
·
Thursday, 13 October 2022 05:22
·
0 Likes
·
0 Votes
·
0 Comments
·
We need to troubleshoot this issue on your site since the setting you already turned on but the issue still persists.

Can you update the correct site backend and FTP login credentials?
·
Thursday, 13 October 2022 12:33
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post