Getting errors while i try to update to 2.1.1
By ibrahima on Wednesday, 25 October 2017
Posted in Technical Issues
Replies 6
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Hello ES support,

i am trying to update my ES installation. Since it is a major release, installation through network is avoided (this is what the plateform says).
I have this error while i try to update with th launcher:

"Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team."

Regards,
Ibrahima
Hey Ibrahima,

Hm, this is really odd because I just tried to update your site and it worked fine, http://take.ms/JJObE . By the way, just in case the browser is caching the css files, can you try to purge your browser's cache?
Mark
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Thursday, 26 October 2017 02:00
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Hi there,

It seems that i cant access your backend using given access credentials as you can see here http://take.ms/vwQp6. Maybe you can try to download those installer on your dashboard and manually install them on your site.

Please give it a try and see how it goes.
Abdul Warith Norudin
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Wednesday, 25 October 2017 18:43
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Hello Warith,

I have corrected the credentials, you access the backend now.
As i said in my fisrt message, i got error while using the installer (i downloaded) ...

Please, see in attached the error...

Regards,
Ibrahima
ibrahima
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Thursday, 26 October 2017 01:30
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Hey Mark,

I've purged the cache. Anyway, y've already udated the site, so thank you very much.

Have a good day.
ibrahima
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Thursday, 26 October 2017 17:50
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You are most welcome
Mark
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Thursday, 26 October 2017 17:58
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