get the not licensed error
By toddimus on Wednesday, 30 July 2014
Posted in General Issues
Replies 3
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trying to update and getting:

Sorry, but the system is unable to located any purchases from your account. If you have already purchased and still facing difficulties installing, please contact our tech support.

Thanks for your help.
Hello Toddimus,

Did you enter the correct api key? If you have already entered the correct api key but still facing issues, is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
Mark
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Wednesday, 30 July 2014 23:56
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ah, the api changed because the license was moved under a different account in your system. got it figured out. thanks!
toddimus
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Friday, 01 August 2014 22:46
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Thanks for updating, glad that your issues are resolved now
Mark
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Friday, 01 August 2014 23:01
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