Get rid of the number 1 in the header?
By Grith Hodal on Friday, 22 August 2014
Posted in Technical Issues
Replies 11
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I just installed Easyblog here http://rikkehertz.com/. The blog is not online. See the attached file.

In the header there is a number 1, and I can't (read don't know how to) remove it.

Help!
Hello Grith,

I am sorry for the late reply.
I have found that this Content - RokSocialButtons is causing this additional "1" which is a value returned after onAfterDisplayTitle is triggered. I have helped you fix this and now the additional "1" is gone. Can you verify this for me?

Hope this will help.
Thanks.
Yasser Ibrahim
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Tuesday, 26 August 2014 10:57
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Hello Grith,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
Mark
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Friday, 22 August 2014 23:37
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Hi Mark. Thanks for your reply. I don't own the site, so i'm not so glad to give the information :-/

Haven't you seen this problem before?
Grith Hodal
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Saturday, 23 August 2014 16:27
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Hello Grith,

I am really sorry for the delay of this reply as it is a weekend for us here. There are several causes to this if I recall correctly but they are more often caused by your content plugins rokbox or rokcomments as they are returning "true" in their plugins. Do you have any of these plugins?
Mark
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Sunday, 24 August 2014 00:10
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Hi Mark
Yes I use these plugins... How do I send you the logininfo?
Grith Hodal
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Monday, 25 August 2014 03:21
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Hello Grith,

You can provide your access in the Site Details section below the reply form. Only Support team can view the details you have entered.
Nik Faris
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Monday, 25 August 2014 10:54
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Done :-)
Grith Hodal
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Monday, 25 August 2014 15:54
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Hello Grith,

I am sorry but I unable to login to your site since i gave me: 
You do not have access to the administrator section of this site.
Can you please provide us with superadmin access so that we can helped you fix this issue.

Please be advise.
Thanks.
Yasser Ibrahim
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Monday, 25 August 2014 16:12
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Sorry...you are now super user :-)
Grith Hodal
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Tuesday, 26 August 2014 03:58
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Hi Mohd
Yes, there is no longer the "1"! Thanks :-) I'm not sure how you fixed it. The Content - RokSocialButtons is still enabled...

Thanks a lot for your help...
Grith Hodal
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Tuesday, 26 August 2014 11:15
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Hello Grith,

You're welcome. Glad to hear your issue have been resolved. Actually Content - RokSocialButtons plugin is returning true after get triggered. So, I just tell the plugin to just return. If you have anymore question, please don't hesitate to ask us and please create a new ticket. I will mark this ticket as resolved.

Thanks again and have a wonderful day.
Yasser Ibrahim
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Tuesday, 26 August 2014 11:24
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