Hi Bailey,

Thank you for your inquiry. I've checked your account and it appears that everything is, and should be, in order. Would you be kind enough to clear your browser's cache and try again? Should it happen again, please try on a different browser and tell me the outcome.

If the problem still persists even though you've switched to a different browser, please share with me your steps so that I am able to replicate it.

I apologize for the hassle.