Hello Chemere,

Can you please let me know what sort of codes are they getting?

Looks like this...

<p><!--[if gte mso 9]><xml>

<w:WordDocument>

<w:View>Normal</w:View>

<w:Zoom>0</w:Zoom>

<w:TrackMoves></w:TrackMoves>

<w:TrackFormatting></w:TrackFormatting>

<w:PunctuationKerning></w:PunctuationKerning>

<w:ValidateAgainstSchemas></w:ValidateAgainstSchemas>

<w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid>

<w:IgnoreMixedContent>false</w:IgnoreMixedContent>

<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>

<w:DoNotPromoteQF></w:DoNotPromoteQF>

<w:LidThemeOther>EN-AU</w:LidThemeOther>

<w:LidThemeAsian>X-NONE</w:LidThemeAsian>

<w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript>

<w:Compatibility>

<w:BreakWrappedTables></w:BreakWrappedTables>

<w:SnapToGridInCell></w:SnapToGridInCell>

<w:WrapTextWithPunct></w:WrapTextWithPunct>

<w:UseAsianBreakRules></w:UseAsianBreakRules>

<w:DontGrowAutofit></w:DontGrowAutofit>

<w:SplitPgBreakAndParaMark></w:SplitPgBreakAndParaMark>

<w:DontVertAlignCellWithSp></w:DontVertAlignCellWithSp>

<w:DontBreakConstrainedForcedTables></w:DontBreakConstrainedForcedTables>

<w:DontVertAlignInTxbx></w:DontVertAlignInTxbx>

<w:Word11KerningPairs></w:Word11KerningPairs>

<w:CachedColBalance></w:CachedColBalance>

</w:Compatibility>

<m:mathPr>

<m:mathFont m:val="Cambria Math"></m:mathFont>

<m:brkBin m:val="before"></m:brkBin>

<m:brkBinSub m:val="--"></m:brkBinSub>

<m:smallFrac m:val="off"></m:smallFrac>

<m:dispDef></m:dispDef>

<m:lMargin m:val="0"></m:lMargin>

<m:rMargin m:val="0"></m:rMargin>

<m:defJc m:val="centerGroup"></m:defJc>

<m:wrapIndent m:val="1440"></m:wrapIndent>

<m:intLim m:val="subSup"></m:intLim>

<m:naryLim m:val="undOvr"></m:naryLim>

</m:mathPr></w:WordDocument>

</xml><![endif]--></p>

<p><!--[if gte mso 9]><xml>

<w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"

DefSemiHidden="true" DefQFormat="false" DefPriority="99"

LatentStyleCount="267">

<w:LsdException Locked="false" Priority="0" SemiHidden="false"

UnhideWhenUsed="false" QFormat="true" Name="Normal"></w:LsdException>

<w:LsdException Locked="false" Priority="9" SemiHidden="false"

UnhideWhenUsed="false" QFormat="true" Name="heading 1"></w:LsdException>

<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 2"></w:LsdException>

<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 3"></w:LsdException>

<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 4"></w:LsdException>

<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 5"></w:LsdException>

<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 6"></w:LsdException>

<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 7"></w:LsdException>

<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 8"></w:LsdException>

<w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 9"></w:LsdException>

See the attachment

Hello Chemere,

It looks like they are copy / pasting the contents from Microsoft Word. You need to use the "Paste from word" utility so that the proprietary tags that Microsoft uses would be removed.

hi I tried paste as plain text from the right-click in chrome. And its not as bad but I got all the html stuff this time.
I can't find the paste from word feature! Can you tell me where it is?

Hello Chemere,

The feature is depends on editor you are using. If you using JCE Editor, you can turn it on in Editor Profiles, click on "Default", then on Plugin Parameters -> Clipboard. Set "Microsoft Word® cleanup" to "Always". http://screencast.com/t/miD9vFXrF . Hope this helps.

oh great, I am using this but the client is using tinyMCE. Oh and i found it in TinyMCE - just need to enable the extended view!
Thanks heaps =]

You are most welcome Chemere

No it's still there in the test email =[

It's replacing html slashes/code with the following... [had to add spaces]

\ & l t ;
b r /
& g t ;
& l t ;

As a matter of fact, any RSS feed previewer is showing this formatting

Hello Chemere,

Sorry for the late reply. Hmm we do strip the tags before we send the mail. May I have your backend and FTP to check this out? Please advice.

Thanks!

ok sure

Sorry You need additional info...

Hello Chemere,

I am really sorry for the delay of this reply as it is a weekend for us here.
Do you mean that when you copy the content from Microsoft Word to your discussion post, then the email showing some this code right?
\ & l t ;
b r /
& g t ;
& l t ;

is it possible sent a sample discussion content at here (upload the Microsoft Word file or sent email to me -> arlex.wong@stackideas.com )?
Also, I have tried to access in your Joomla backend http://fructosefriendlyfoodie.com/administrator and the FTP, but you provided that login credential is not working, Please advise.

Joomla backend

Username and password do not match or you do not have an account yet.



FTP

Error:	Could not connect to server

Hi Alex,

See credentials below.

Hello Chemere,

I have tested posting with the Word document that you have sent to us, can you see if you are getting any html codes in the email?

Hiiiii. No longer showing any formatting!

I am transferring the new site today. Which has a copy of the same component but for Joomla 3.2.
Can I transfer the fix also?

Hello Chemere,

Yup, all you need to do is to copy the /components/com_easydiscuss/helpers/helper.php file across.

Hello, The new version of the site us up. I copied that file over but it didn't work =[
Could you please take a look and see what the issue is.
Please check you r new login details.

It may be because I have changed the first page to show old the listing from a category.
see post - http://stackideas.com/forums/how-do-i-show-the-latest-post-at-the-top

Hello Chemere,

Sorry for late reply to this,
I have tested create a discussion post contain with you provided that MS content in this site ( http://fructosefriendlyfoodie.com/chatter/testing-post-1 ), then i check in my email notification, it show correctly, see my screenshot : http://screencast.com/t/fh7xNrVpyCYo

Or do you mean you would like us to help you test in your new site? -> http://fructosefriendlyfoodie.com/ichemjom32/
Please advise.

This is the correct site. IT's the new one I moved it. Now there is only one.
The email looks right. Except its not working through he RSS for some reason.

Thank you - all fixed.
I REALLY appreciate you efforts =]

Hello Chemere,

You're welcome, glad to heard your issues resolved.