Hi Fidel,

I am really sorry for the delay of this reply.

I've checked your site and it seems like you have easysocial dashboard menu item to only be accessible to registered user only. Most of easysocial link and url are all based on easysocial dashboard menu item. The same goes with url for password reset inside email where it will be based on dashboard menu item. Hence when non-registered user clicking on the link, it will redirected the user to dashboard menu item but since the menu item can only be access by registered user, they will be redirected back to login page.

There are two ways to fix this. One is you set your dashboard menu item to be accessible to public user. Another method is to directly modified this file, /components/com_easysocial/themes/wireframe/emails/html/user/remind.password.php to not include itemId as part of the url. For now I have modified those file and it should be working correctly now. Please have a look.

Hi,

Thank you for the response and assistance.

I am currently testing the feature and when I enter my email and hit submit, it loads back to the enter email screen without any confirmation. No email is sent either.

Thanks.

I am going through the back end also to see if I can change the dashboard to public but I don't see a module called "easysocial dashboard" to modify.

Hey Fidel,

Sure, let us know if the problem still persists. If it does, please provide the steps for us to reproduce the errors on the site

Hi,

The recover password is still not working unfortunately.

As I stated two posts ago, when I enter my email and it loads back to the enter email screen. The confirmation message isn't shown and no email is sent to my address.

Hi Fidel,

I am not sure if I understand you correctly here. I just tried to enter my email address on your password reset page and it seems like it redirecting properly and a reminder is shown at the top of the login page here, http://screencast.com/t/2aUbPYiPOnQ .

I also received the password reset email in my mailbox as you can see in my screenshot here, http://screencast.com/t/6ThoxpxWpL . Not really sure how to reproduce the issue here.

Hi,

My users are just getting bounced back to the enter verification code and user name screen. When they put their username and verification code in, they are not prompted to update their password, nor are they allowed to log in. It just keeps loading back to the same screen over and over. this has been reported by 8 users so far in the last 3 days.

Thanks.

Hey Fidel,

I am really sorry for the delay of this reply as it is actually a public day off for us here. The reason that you are hitting this error is because your menu item for "Community" is set to "registered" and Joomla is redirecting the user to the login page.

I have created an "Account" menu which links to the "Account" view with the permissions of "Public" and it works fine now