hey Emil,

I am really sorry for the delay of this reply,

I've tested in your site and follow with your above step but it seems it didn't force the current logged in user to logout. Perhaps I missing some of the exactly step to reproduce this, can you try download Jing software from https://www.techsmith.com/jing.html then record a short video for us so we can try reproduce this issue in your test server?

Hello.
Thanks for your response.

Please have a look:
http://screencast.com/t/f2HejFEVhgR

Hey Emil,

I just tried this on your site with the same exact steps and I wasn't forced to log out What I did noticed is that your user account is different than the one you provided us. Can you try with the account that you provided us and see if this issue persists with the account?

Hello.
Frontend credentials is found in additional message.
Plese use:
robban/test

Okay managed to replicate this with the robban user. I suspect that this could be caused by a 3rd party app but I can't seem to access the back end with the normal back end url. Can you please advise?

Thansk.
Sorry about that.
I have updated the site info message.

http://joomla-5300-11869-69786.cloudwaysapps.com/administrator/index.php?apan

I have made some modifications in the following files.
Could this be the problem? The problem first occured with the latest update if I recall.

The following files or folders has been modified:

/modules/mod_easysocial_register

components\com_easysocial/themes/wireframe/emails/html/template.php

components\com_easysocial/themes/wireframe/profile/default.php / default.header.php

components\com_easysocial/themes/wireframe/friend/default.php

components\com_easysocial\controllers\profile.php

hey Emil,

I am sorry for the delay of this reply,

I suspect that was one of the plugin or application causing this issue, so I check from your plugins manager and try disable 1 by 1, but after that I hitting this error :

Fatal error: Class 'CkJLoader' not found in /home/21327-11869.cloudwaysapps.com/wwtmzqvfpu/public_html/administrator/components/com_estimator/helpers/loader.php on line 46

May i know do you have encounter this error in your site before?

Content - Google +1 Button
System - SD Google Authorship
System - Admin Tools
Easydiscuss Profile
System - JDOM library
Content - ExtraVote
System - Nice User Info
System - Page Cache
Now I unable to enabled back these above plugin in your site.

By the way, I've to connect with your FTP server, but I hitting following error :

Status:	Connecting to 128.199.49.97:21...

Error:	Connection timed out

Error:	Could not connect to server

If can provide us with youy PHPMYADMIN as well. (You can update your details into http://stackideas.com/dashboard/site )

Please advise.

Hello. Thank God for test servers right

I have never encountered that problem before. Im not sure what ckjloader is.

The port to SFTP server is 22. But i think your IP ended up in the blacklist now. Please send me your IP and I will add it to Whitelist.

Also I have added phpmyadmin credientials.

Thanks for your effort

hey Emil,

I am sorry for the delay of this reply,

I have help you enabled back these plugins which I mentioned at above, then I noticed this app causing the issue, I have temporary disabled it -> http://joomla-5300-11869-69786.cloudwaysapps.com/administrator/index.php?option=com_easysocial&view=apps&layout=form&id=22 , can you give it a try is it work fine now?

Hello. I can confirm its working now.
However, of course, the Story applications is somewhat important.

Hey Emil,

Can I have the permission to help you update your Easysocial to latest version again? because I noticed you have a lot of file is not get updated.

Sure. Please go ahead. Just Please give me information so I can replicate it on live server.

Hey Emil,

Just updated your site to the latest version, can you give this a try?

Hello and good morning.
I have tested and its working.
I had one small error which disappeared. Probably cache-related:
https://gyazo.com/c0dfc4006db9b970b6d2ea8068f066c1

Also. The story-app doesnt work. Its disabled:
https://gyazo.com/f9c5f5b45daad44fd9eb8a4536466ae7

Hey Emil,

The first image is most likely due to the caching of your site. You should purge the cache I have re-enabled the story app for you now.

By the way, your test site is running on 3.4.5 and it's advisable to update to 3.4.6

Thanks. It looks like it work just fine.
When I update the liveserver, is there anything I need to have in mind?

Hm, nothing really If you face any difficulties, please start a new thread on our forums and we'll help you check on your issues