For every API Key i entered (new easysocial installation) im getting a error with the message: ''The MD5 hash of the downloaded file does not match. Please contact our support team to look into this.'' What can i do?
By Joey on Sunday, 23 August 2015
Posted in General Issues
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For every API Key i entered with a new installatie i get a error with message:
The MD5 hash of the downloaded file does not match. Please contact our support team to look into this.


Can you please help me? Why i've got this error? is it because my EasySocial Professional is EXPIRED?

Thanks for your support!
Hi Joey,

Thank you for your inquiry. Justin here, from Stack Ideas' marketing team. Renewing from your dashboard should ensure that your license is renewed as soon as payment has been made. Let me know if this is not the case and I'll assist you as swift as possible.
Ahmad Justin
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Tuesday, 25 August 2015 10:54
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Hey Joey,

I am sorry that delay of this reply,

Yes, it seems like your Easysocial license already expired so hitting this error.

You have to download the full installer then upload through Joomla installer.

If you would like to update to latest version of Easysocial, so you have to renew the license. Hope this will help.
Arlex Wong
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Monday, 24 August 2015 10:15
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Thanks for your information.

If i transfer the money over a couple of hours.. how long does takes to activate my account?

Because i need it as soon as possible!

Regards,
Joey
Joey
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Monday, 24 August 2015 16:40
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Hey Joey,

I am really sorry that delay of this reply,

Perhaps I pass this thread to our marketing team, so when you renew the license, our marketing team follow on this thread at tomorrow 10am morning office hour.

Because now here already 12.12am.
Arlex Wong
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Tuesday, 25 August 2015 00:15
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