Follow button in member search; follow suggestions?
By Cheryl Viirand on Tuesday, 14 February 2017
Posted in General
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Hello again, all!

I have just migrated from JomSocial and am super-excited about the fact EasySocial lets users "Follow" other members and not just "friend" them! However, I'm having 2 issues that get in the way of getting my users on-board:

1) Member search listings: no follow button

I noticed both on my instillation and on your demo that the member listing pages (in all their various forms) have "friend" buttons, but no option to "follow" the user. I have enabled the "follow" function in general settings and as an app; is there some other setting I need to flip on for this to work?


2) Follow Suggestions widget: no members

I have also turned on the 'widget' to recommend members for the logged in user to follow, but it is displaying "no suggestions at this time." What logic does this widget use to make recommendations, and how can I make it start displaying members?

3) Hide "last logged in" message?

On a related note, is there a way to hide the "last logged in" string in user entries within the members list? We have a lot of members who have been inactive for a while; seeing that others have been inactive will only make it harder to reengage them!

Thanks, guys!!
Cheryl
Hi Cheryl,

Kindly find my response for your inquiries below:
1) Member search listings: no follow button
-> You've configure it just right here, where if you enable the 'enable followers' in (settings>general>general feature) it should show the 'follow' button in user search.

For you information, I cannot access your front end, back end as well as your FTP
refer this: https://www.screencast.com/t/0oTgbonm43AI https://www.screencast.com/t/PF6jIlaS1pg

2) Follow Suggestions widget: no members
-> This widget will display 'people to follow' in this condition for example:
1. I'm user A
2. and I'm following user B
3. where user B is following user C
4. Therefore, in my dashboard 'people to follow' will display user C
Which mean it will shows people that we have followed following. I hope you understand it better

3) Hide "last logged in" message?
-> Correct me if I'm wrong here, do you mean you want hide this : https://www.screencast.com/t/dXqw31NzaL30 ?
If yes, you can comment out the code below:


<li class="item-friend item-meta t-fs--sm">

					<?php

						$tooltips = JText::sprintf('COM_EASYSOCIAL_USER_LISTING_LAST_LOGGED_IN_TOOLSTIPS', FD::date($user->lastvisitDate)->toLapsed());

						$showText = FD::date($user->lastvisitDate)->toLapsed();



						if ($user->lastvisitDate == '' || $user->lastvisitDate == '0000-00-00 00:00:00') {

							$tooltips = JText::_('COM_EASYSOCIAL_USER_LISTING_NEVER_LOGGED_IN');

							$showText = JText::_('COM_EASYSOCIAL_USER_LISTING_NEVER_LOGGED_IN');

						}

					?>

					<span title="<?php echo $tooltips; ?>">

						<i class="fa fa-sign-in"></i> <?php echo $showText; ?>

					</span>

				</li>

in file:
JoomlaFolder/components/com_easysocial/themes/wireframe/search/default/types/users.php
You can do template override for this as well
Muhammad Fadhli
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Wednesday, 15 February 2017 11:19
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Hi, Muhammad -

Thanks for your response and your explanations. I'm on the run right now but I'm not sure why you had trouble accessing the site - is it possible for you to chat with Arlex from your team? He has been getting in with those credentials with no problem. If not, I'll take a look at it again when I'm back at the office.

Thanks,
Cheryl
Cheryl Viirand
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Wednesday, 15 February 2017 20:47
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Hi again, Muhammad -

Were you able to try again to get in to the site? I'm not sure why you had trouble. As I said, Arlex has been getting in with those credentials; if you can mark this ticket as private then I'm happy to enter them here again.

Thanks,
Cheryl
Cheryl Viirand
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Thursday, 16 February 2017 11:46
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Thanks, I can access your site now, seems like the site details in this ticket is different from the Arlex's. I've update the credentials in this ticket. And I will check the 1st issue now
Muhammad Fadhli
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Thursday, 16 February 2017 12:26
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Hi again,

I've access your people search seems its show the follow button: https://www.screencast.com/t/lAmtrES9tDs
Am I missing anything here?
Muhammad Fadhli
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Thursday, 16 February 2017 13:45
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Hi, Fadhli!

It took me some time, but I think I've finally figured out the issue. The follow button DOES appear if you use a member search box. However, the follow button does not appear on either the "user list" pages or the "advanced search" results pages. You can see my screenshots, attached. Also, I tried testing this with multiple browsers and using test accounts with various different access privileges, and all of them showed the same results.

Here are links to the member lists I referred to:

https://www.freedible.com/community/all/3
(this is our primary member list interface, so it's particularly important to have the follow button here)

https://www.freedible.com/member-search/search/advanced

Also, I'm sorry about the problem with the user credentials - is there any way to check those after a ticket is submitted so I can help catch errors in the future?

Thanks for your help!!
Cheryl
Cheryl Viirand
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Friday, 17 February 2017 11:27
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Hi Cheryl Viirand,

Ah I see, I was refer a different page previously Sorry for that.
For the advanced search and people page actually there is no 'follow' button generated as this is the default behavior
Muhammad Fadhli
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Friday, 17 February 2017 15:36
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Hi, Fadhli -

That default behavior doesn't make any sense, and creates a bad user experience, because they are able to see "follow" buttons in search, on profiles, when they hover on avatars, in groups - but when they try to BROWSE other members (the time when they are most likely to be looking for people they DON'T yet know), they can only "friend" them.

How hard would it be to create a template override for the "browse" page adding the "Follow" button in?

Thanks,
Cheryl
Cheryl Viirand
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Friday, 17 February 2017 18:49
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Hi Cheryl Viirand,

As this actually not a bug, I will extend this to our developers so they can clarify why this 'follow' button was not included in the 'people' page and the 'advance search' page and looks rather this should be included in our next release or not
Muhammad Fadhli
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Friday, 17 February 2017 20:30
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Thanks, Fadhli.

This is absolutely critical for my site and frankly looks like an oversight, so if it isn't complicated I will try to hack it myself using a template override. Is it difficult code to add?

Just to give your team some insights, my site has been live on JomSocial for 4 years. Our most active members are a tight-knit community of bloggers. They've already friended each other. Our larger community base consists of consumers and companies - neither of whom feels comfortable with asking to be "friends" with someone they don't know. In the week since I went live with my EasySocial site, and still without doing any marketing, I have seen more activity from users "following" one another than I typically saw "friends" activity in a month. This is clearly a more effective way to re-engage existing users, so I would strongly urge your team to include that option everywhere possible!

Thanks for your help, and please do let me know about the code!
Cheryl
Cheryl Viirand
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Friday, 17 February 2017 22:06
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Download the attached file and upload it into /components/com_easysocial/themes/wireframe/users/default/
Mark
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Friday, 17 February 2017 22:14
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Thanks, Mark - I'll give that a try!!

Really appreciate it - as I said in my note, my users have already discovered this feature and started doing the "heavy lifting" of bringing each other back online FOR me - thanks for all you do!

I'll let you know if I have any issues.

Best,
Cheryl
Cheryl Viirand
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Friday, 17 February 2017 22:18
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No problem
Mark
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Friday, 17 February 2017 22:19
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Okay - I uploaded the file and it worked great for the member list, but I see now we have the same problem in the Advanced Search results. Do you have a quick fix there, too?

Also, just to give you a "heads up," I think I've stumbled into a browser conflict: when you click on the "download" button in Chrome, it opens the file in a new browser tab in "read only" form. Using Firefox, when you click on the same button it opens the dialog box to save or open and then downloads the attachment without problem. Just thought you'd want to know!

Thanks again,
Cheryl
Cheryl Viirand
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Saturday, 18 February 2017 03:36
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Try download my attached file and replace into JoomlaFolder/components/com_easysocial/themes/wireframe/search/advanced/results/user.php

Also, just to give you a "heads up," I think I've stumbled into a browser conflict: when you click on the "download" button in Chrome, it opens the file in a new browser tab in "read only" form. Using Firefox, when you click on the same button it opens the dialog box to save or open and then downloads the attachment without problem. Just thought you'd want to know!

Thanks, I will report this to our website administrator.
Arlex Wong
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Saturday, 18 February 2017 13:29
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Hi, Arlex!

That worked great - thank you so much!!

Best,
Cheryl
Cheryl Viirand
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Monday, 20 February 2017 03:14
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Arlex Wong
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Monday, 20 February 2017 10:23
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