By Julz on Saturday, 30 January 2016
Posted in Technical Issues
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Hi Team,

I recently had to rebuild my sever from scratch and restore the site from a backup. Although we are finding when adding links the progress animation happens then no information is extracted from the link.

I am thinking that this ma be related to folder permissions.

Is there documentation about what folders should have what permissions?
Hey Julz,

I am really sorry for the delay of this reply as it is a weekend for us here. Hm, is there any specific links that is not working or every single link you share isn't working? Is curl compiled with php on your end?

I would need the ftp and back end access to actually help you troubleshoot this
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Saturday, 30 January 2016 11:16
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Saturday, 30 January 2016 16:36
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Looks like your php isn't compiled with mbstring support. This is what you should do:

1. Recompile php with mbstring support
2. Restart apache
3. Try embedding a link again.
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Saturday, 30 January 2016 17:17
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Hi Mark, I enabled MB string but when adding youtube video it does not pull the title and description of the video from youtube.

Any idea why?

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Saturday, 30 January 2016 19:13
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Also links like https://youtu.be/m8VBshh1uE0 do not link to the video at all.. Assistance would be greatly appreciated.
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Sunday, 31 January 2016 05:53
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You should use the full youtube url rather than the shortened url. As for the missing title, what is the video link that you were trying to share?
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Sunday, 31 January 2016 17:13
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Thank you for replying.

https://www.youtube.com/watch?v=387CYOkDjKw
https://www.youtube.com/watch?v=c-S9yq3scHw
https://www.youtube.com/watch?v=BQ6jPrQB7b4
https://www.youtube.com/watch?v=VyW5pYuAmlY

Here are examples of some video links that dont pull the video and title from youtube.
Doesnt matter if they are long or short urls.
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Sunday, 31 January 2016 20:27
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Any update on posting links youtube? such as the ones above.

Also any update on the Short URLS and when users will be able to post them?
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Tuesday, 02 February 2016 09:18
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Hey Julz,

Looks like Youtube is actually preventing access from your server. This is what was returned by Youtube when we try to crawl the video, http://screencast.com/t/ZxjCrRzT1VM3
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Tuesday, 02 February 2016 13:50
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is there anywhere in easy social i can enter the youtube api key to prevent this?
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Tuesday, 02 February 2016 14:11
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Unfortunately right now this is not possible This is often the case when Youtube thinks your block of IP address is possible spam
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Tuesday, 02 February 2016 14:44
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i hope there is some type of work around soon, its makes the feed/site look broken, users are not happy

How do i crawl the site like your screenshot above to see if there is anything i can do from there?
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Tuesday, 02 February 2016 14:56
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Hey Julz,

I would suggest that you request your hosting provider to look into this or switch your IP address block There is nothing we can do about this as this is beyond our control
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Tuesday, 02 February 2016 14:58
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Is there a fix for the short youtube url issues?

such as http://stackideas.com/forums/youtube-video-get-content-don-t-work
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Tuesday, 09 February 2016 08:51
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These fixes have already been added in the latest builds and I just tested short urls like https://youtu.be/QtXby3twMmI locally and it works fine
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Tuesday, 09 February 2016 13:29
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Hi Mark,

I am running the latest build but when i look at the element when embedding short you-tube URLS the code shows https://www.youtube.com/embed/?feature=oembed for the link.



Which is the exact same issue in the thread i linked above. if you look at the post -
Yann Anderson replied on Thursday, December 10 2015, 01:15 AM and look at the image attachments.



Is it possible the fix did not flow through to my site? Is there a way i can get it implemented?
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Tuesday, 09 February 2016 15:11
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Does normal youtube links work for you? If I recall correctly your issue has nothing to do with short urls.
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Tuesday, 09 February 2016 15:59
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Mark LONG URLS always worked, they just have the title 'Youtube' but the videos link correctly and play
Short URLS do notm exactly like the link in that thread above, short URLS are not working at ALL.

Short URL


Long URL
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Tuesday, 09 February 2016 16:07
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Short URL when inspecting element
data-es-stream-embed-player='<iframe width="480" height="270" src="https://www.youtube.com/embed/?feature=oembed" frameborder="0" allowfullscreen></iframe>'</iframe>">


Long URL when inspecting element
data-es-stream-embed-player='<iframe width="480" height="270" src="https://www.youtube.com/embed/QtXby3twMmI?feature=oembed" frameborder="0" allowfullscreen></iframe>'
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Tuesday, 09 February 2016 16:12
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Please paste the link that you are trying to embed.
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Tuesday, 09 February 2016 19:20
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its the same link you used https://youtu.be/QtXby3twMmI it is also in the screenshot.
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Tuesday, 09 February 2016 19:46
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its the same link you used https://youtu.be/QtXby3twMmI it is also in the screenshot.
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Tuesday, 09 February 2016 19:49
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Hi there,

I've try to make test at you site and also have upload this link https://youtu.be/QtXby3twMmI and it work fine. I'm missing anything here.

see my screenshot: http://screencast.com/t/Wg5dJBtw
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Wednesday, 10 February 2016 11:31
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Hi, Thank you for your response

I just tested it with the same url
and with https://youtu.be/m8VBshh1uE0
and with https://youtu.be/6pwY5julzgI
And have the same issue, the posts are still on the site if you want to see.

i am not sure how you posted a short URL and it worked? Maybe we are doing something wrong? Users are leaving my site in large numbers because of this, i have gone from 70+ concurrent users to 30 in a matter of 2 weeks. The site is on the verge of shutting down because of this.

no short URLS can be posted, there is other threads on your forum with the same issue like the one i posted above, same symptoms everything.

If you are able to do it maybe we are doing it wrong? pasting the URL in the posting box and clicking post after it does its thing. Can you PLEASE post a video on how to post it correctly. I dont want this to kill my site. It was growing quickly until this issue occurred. i REALLY need help. No users can paste SHORT urls. sign in look at my profile and you can see that they do not work.

i am not sure what is wrong, i extended my easy social membership not long ago. Is it possible the fix from the above thread did not come through to my site? Can this be verified, you guys are the only support i have for easy social. there is an issue present and now i am stuck in a position i cant get it fixed.

I understand you could post the one link, not sure why that one link worked when i have been testing non stop in desperation to try to figure this out.
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Wednesday, 10 February 2016 11:49
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Screen cast of me adding short url. http://screencast.com/t/blaUZh7SyacG
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Wednesday, 10 February 2016 11:57
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This is the same issue that I have posted earlier, Youtube is throwing the same error to your site, http://screencast.com/t/Ljyo5zzjgcaP .

This is how it looks like when I post the URLs you provided earlier, http://screencast.com/t/UsYvyoJw . You can try posting this link on our demo site at http://easysocial.stackideas.com
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Wednesday, 10 February 2016 16:13
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How do I replicate the same test you conducted via my server? It would be handy if I can reproduce this test from your screenshot. This will allow me to talk to youtube or my hosting company. It will assist me in my trouble shooting and finding a way around it. I can see your screenshot I need too been able to conduct the same test. Where is this screenshot from and how I get there like you have? At least this will help me.

Why do long urls work on my site nut not short urls. If there a way I can stop easy social pulling thumbs for short youtube links so it is just a straight link with no preview? Is this possible?
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Wednesday, 10 February 2016 16:22
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You can see the test output here, https://informedplanet.org/index.php?option=com_easysocial&test=1 . I have added a debug code in /components/com_easysocial/easysocial.php below:

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Wednesday, 10 February 2016 16:27
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thanks mark
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Friday, 12 February 2016 04:54
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No problem Julz
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Friday, 12 February 2016 13:25
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