Hi Tima,

I am really sorry for the delay of this reply.

I just checked the log file on your site and it seems like your server are using older version ffmpeg hence it causing the issue during video processing. EasySocial require ffmpeg version 2.8.x and above in order for the video process to work correctly. Can you consult with your hosting provider and ask them to upgrade the ffmpeg version and see how it goes?

Hello! I installed version 2.8.1 but still nothing works ....
tell which version works best? I found on ffmpeg website that they already version 3.0.

Hi Tima,

I am really sorry for the delay of this reply.

I just take a look on your php info and it seems like you have disabled 'passthru' and 'exec' and some other php functions as you can see from my screenshot here, http://screencast.com/t/TseP5lSFDNu hence your site will not be able to read and execute some external programs such as ffmpeg for video processing.

Can you consult with your hosting provider to enable back the above functions and see how it goes?

Hello! I have included these functions. in php.ini was line - disable_functions = show_source, system, shell_exec, passthru, exec, phpinfo, popen, proc_open, I deleted it ..
unfortunately it did not help ...
as I use online antivirus and RSfirewall in php.ini for him there is a line - open_basedir = /var/www/.....................
if it is there, in the video settings menu in the admin panel shows an error -
Warning: is_file (): open_basedir restriction in effect. File (/ usr / bin / ffmpeg) is not within the allowed path (s): (/var/www/fr1g0s/data/www/dance-space.ru:/tmp::/var/www/fr1g0s/data/www/tempdance:/var/www/fr1g0s/data/www/dance-space.ru/logs:/var/www/fr1g0s/data/www/test.dance-space.ru:/tmp:/var/www/fr1g0s/data/www/test.dance-space.ru/logs) in /var/www/fr1g0s/data/www/test.dance-space.ru/libraries/joomla/filesystem/file.php on line 564

I disabled the antivirus for you and to temporarily remove this line ... but it did not help to...

Hi Tima,

The video processing log is showing the following error message when I tried to upload the video on your site:

sh: 1: /usr/bin/ffmpeg: not found

I believe this could related with the open_basedir restriction effect where your php does not allow your site to access any program outside the joomla folder path. You need to consult with your webhosting provider and ask them to turn off any restriction program that causing EasySocial not able to find the ffmpeg executable file.

Hope these help.

Hello! I disabled open_basedir, and change the path to ffmpeg, he turns out to be - / usr / local / bin / ffmpeg

But unfortunately this does not help ..

Hi Tima,

I am really sorry for the delay of this reply.

Would it be possible for you to provide us with your ssh access so we can check is there any permission of the ffmpeg that causing this issue? Some of our customer had experienced the same problem before but was resolved due to the permission level of their ffmpeg are not accessible by your site.

Please advise.

Hello! I've updated the accesses in the first topic

Hi Tima,

I am really sorry for the delay of this reply.

After some vigorous test on your site, it seems like the issue was caused by the ffmpeg returning the error 'unrecognized option crf' where it does not have 'libx264' installed. Refer below for the full output of the error.

ffmpeg version 2.8.1 Copyright (c) 2000-2015 the FFmpeg developers

  built with gcc 4.7 (Debian 4.7.2-5)

  configuration: --disable-yasm

  libavutil      54. 31.100 / 54. 31.100

  libavcodec     56. 60.100 / 56. 60.100

  libavformat    56. 40.101 / 56. 40.101

  libavdevice    56.  4.100 / 56.  4.100

  libavfilter     5. 40.101 /  5. 40.101

  libswscale      3.  1.101 /  3.  1.101

  libswresample   1.  2.101 /  1.  2.101

Unrecognized option 'crf'.

Error splitting the argument list: Option not found

Can you consult with your hosting provider and ask them to recompile the ffmpeg along with the command to enable the libx264 and see how it goes after that?

They installed the package codec x264.
Please make sure whether it is correct the error.

hey Tima,

May i know do they have recompile that ffmpeg and x264 from source again after installed that package x264?

Because I tried to run the same command again, I still hitting the same error, you can refer on my attached screenshot below.

Hello!
They reinstalled ffmpeg to the latest version with support for x264
Now the video is loading ..
But while loading the status bar does not appear...

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here.

It seems like work fine for me, you can take a look of my attached screenshot below.

May i know which video you trying to upload? Perhaps you can put into your FTP directory folder so that I can check on this?

I do not mean it like that .. the video is encoded and loaded ....
but during the encoding to be progress bar ...
for some reason, it does not appear, just running percentages ...

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here and confusing in earlier.

It seems like that was your current template causing this issue, perhaps you can consult with your current template provider regarding this?

Because if you switch to default Joomla Protostar template, it will work perfect fine.

You can check my video here : http://screencast.com/t/lLmRd8Rc