Can you check whether you have set up this `open_basedir` PHP directive on your server?

If you have to limit the files that can be accessed by PHP to the specified directory-tree, then you have to add this /usr/bin/ffmpeg into this `open_basedir` as well.

If this is not related to the issue, ensure that your web user (Apache user) have the permission to access this path /usr/bin/ffmpeg .

By the way, you can update your site backend and FTP access at https://stackideas.com/dashboard/site so we can better have a check?

Hi, I have updated the site details, as requested.

If you have to limit the files that can be accessed by PHP to the specified directory-tree, then you have to add this /usr/bin/ffmpeg into this `open_basedir` as well.

Yes, I checked that while following other responses. I have set the open_basedir as /usr/bin/ffmpeg

If this is not related to the issue, ensure that your web user (Apache user) have the permission to access this path /usr/bin/ffmpeg .

I am not sure how to set this. Can you advise?

From what I checked your current PHP information, it seems like you haven't updated the open_basedir value to include this /usr/bin/ffmpeg this binary path yet.

You can check my attached screenshot below.

Can you try to append this value :/usr/bin/ffmpeg and see how it goes?

Thank you so much for that. It appears that I had set the open_basedir in the incorrect area. That is now done and the Joomla System Information is now reporting it as being set.

However, the error still persists.

Please advise how to correct this.

Can you try to remove that last slash and see how it goes?

Wow! Thank you so much for that. The last slash was the last issue. All good now.

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.