FFmpeg - Audio not loading
By Derek Buntin on Friday, 13 August 2021
Posted in Technical Issues
Replies 7
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Views 425
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Hi There,

Audio is not loading on the website and when trying to upload in the backend it is saving but telling us to choose a new file. On the front end it just continuously loads however lets users download to listen.

We have removed passthru as we saw this on another ticket from 2020.
It looks like your subscription has expired and in order for you to continue requesting for support, you will need an active subscription. If you have already renewed, please let us know so that we can correct this for your account.

Thank you for understanding.
Mark
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Friday, 13 August 2021 09:07
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Hi Mark,

Sorry, I'm speaking on Behalf of Orajin account and logged into the wrong account.
Derek Buntin
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Friday, 13 August 2021 09:18
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Hello Derek,

Can you kindly please login with the appropriate account to post the support related questions?
Mark
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Friday, 13 August 2021 09:24
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Hello Mark,

This is the correct account!

Thanks
Kevin ferns
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Friday, 13 August 2021 09:28
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Hello,

Can you please start a new ticket so that we can assign it to our support team members? Thanks!
Mark
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Friday, 13 August 2021 09:48
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Hi Mark,

Yes! done
Kevin ferns
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Friday, 13 August 2021 10:11
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Thanks.
Mark
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Friday, 13 August 2021 10:21
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