Fatal error when user access their full profile when logged in.
By Jason Wells on Monday, 19 December 2016
Posted in Technical Issues
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When a user logs in to Easy Social and navigates to their Profile page they get the following error message appear

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 367111 bytes) in /home/jasoncwells/public_html/plugins/system/sef/sef.php on line 127

If they navigate to other pages eg Activity Log, Achievements, points, etc. from the user drop down they have no issues.

What is causing this.

Thanks
Hi Jason,

According to the error message:


Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 367111 bytes) in /home/jasoncwells/public_html/plugins/system/sef/sef.php on line 127

it shows your current memory limit then shown up that error, it would be best if you can request with your webhosting provider to help you increase this `memory_limit` to 256M, it will solve this error.
Muhammad Fadhli
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Monday, 19 December 2016 15:32
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Thanks.

Why does this only occur when accessing the profile page?

I've had a look at my hosting account and it says I have 512MB.

I just tried it again across Chrome, Edge and IE and got

/home/jasoncwells/public_html/libraries/joomla/language/language.php on line 806
Jason Wells
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Monday, 19 December 2016 16:07
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Hi Jason,



Why does this only occur when accessing the profile page?

This occurred might cause the profile page required more memory to be rendered (it might come of at that page consist a high definition of images , stream , consist multiples modules).
I've look in your system information seems like your memory_limit is 128M http://screencast.com/t/eSWKcjpl
Muhammad Fadhli
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Monday, 19 December 2016 17:26
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Thanks for that. Where can I alter this setting?

I assume its within Joomla and not hosting server side.

Thanks.
Jason Wells
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Thursday, 22 December 2016 11:27
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Hi Jason,

Regarding your inquiry, I believe it is more to Joomla question rather than EasySocial question
By right, the php information (system information>php information>memory_limit) should be reflected from your hosting server setting.
Muhammad Fadhli
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Thursday, 22 December 2016 12:08
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Ok ive worked it out. Thanks. This ticket can be closed.
Jason Wells
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Thursday, 22 December 2016 12:56
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You are most welcome Jason Wells. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.

Have a nice day ahead
Muhammad Fadhli
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Thursday, 22 December 2016 13:01
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