Hey Melvine,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

To add your access, simply edit your first post above or head on to http://stackideas.com/dashboard/site to insert your site access once only.


By the way, please remember to assign your domain to your license to obtain for support in the future. You can do so by accessing your license area at http://stackideas.com/dashboard

Hello Mark,

Thank you for your answer.

I can't give you an access to the backend and even less to FTP.

Last year I had a big problem with your team who has installed something on my website, despite my explicit ask to not install anything in my site on live.

No more trust sorry. you are great guys but I won't made the same mistake twice. Since this time I give the access to no one except me.

Hello Melvine,

I see. If so, we can't really debug this since everything is fine on our local. However, may I know which komento version you are using? Do you have any specific steps to replicate this issue?

Hello Nick,
I use the last version : komento 2.0.6
Best regards
Mel

Hello Mel,

I am using the same version as yours and I can't reproduce the error.