Facebook meta working only with Safari
By Stefan Zahnd on Monday, 10 October 2016
Posted in MetaMan
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Hi

I realized that the meta information for Facebook are only used if I share a page with Safari (share button on my website for example here: http://www.issdichfit.ch/index.php/fragen/machen-kohlenhydrate-am-abend-dick). Chrome and Firefox don't respect the meta information.

I updated the meta information yesterday and tried to share the same post yesterday. As I had to change the meta image for Facebook the old information was still in the cache somewhere so I had to wait. Today morning I tried to share the post (mentioned above) with chrome using the share button on my page. On Chrome my default logo and wrong meta information showed up in the preview (small pop up). In Safari everything worked fine.

Share the page in a new status update within Facebook by copy & paste the URL seems to work correctly. Have you ever experienced such a behaviour so far?

Kind regards, Stefan
Hi there,

Sorry for the delay of this reply.

After we checking on this issues, it seems that this is caused by Facebook itself. After we tried to change the image on Metaman and check here https://developers.facebook.com/tools/debug/sharing/ , It still get the older/previous image. Maybe this is caused by the Facebook cache.

There are two ways i would recommend for you to get the correct image again. Please follow steps below:
1. Using "JFBconnect" preview button as shown http://prntscr.com/csd2r5
After you changed your previous images, click "Preview" button and make sure it shown correct image as you can see in this video http://screencast.com/t/jXT7p18iCE9
2. Using https://developers.facebook.com/tools/debug/sharing/
Copy your link at above URL and "Scrape" until it shown correct image as shown http://prntscr.com/csd297

Hope this helps
Abdul Warith Norudin
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Tuesday, 11 October 2016 13:01
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Hi there,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?
Abdul Warith Norudin
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Monday, 10 October 2016 16:07
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Hi Abdul

Sure. Just updated the ticket.

Best regards, Stefan
Stefan Zahnd
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Monday, 10 October 2016 18:49
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Hi Abdul

Thank you very very much! The support of you guys is just amazing! I didn't know about the Facebooks Sharing Debugger. This helps me a lot .

Best regards, Stefan
Stefan Zahnd
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Tuesday, 11 October 2016 13:44
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Hi there,

You are most welcome Stefan. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Abdul Warith Norudin
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Tuesday, 11 October 2016 13:46
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