By Tamer on Monday, 17 August 2015
Posted in Technical Issues
Replies 16
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Hello

This message appear during registration "There is an error retrieving your Facebook details. Facebook returns an error message of: "An active access token must be used to query information about the current user." kindly advice .


Regards
Sound like your Facebook app is not configure correctly, can you provide us with your Facebook access so we can help you check on this?
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Monday, 17 August 2015 12:49
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Hello Arlex


please find attached login details for my facebook account under Site Username / Site password .

Regards
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Monday, 17 August 2015 13:04
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Hello

Any updates ?

Regards
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Monday, 17 August 2015 18:27
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Hey Tamer,

Sorry for the delay of this reply,

I have checked in your Facebook app, it seems like you missed up fill in this few app field, check my screenshot below.

By the way, I can't edit any option from your Facebook app is because I hitting this :

Your application is currently submitted and is pending for review. On average, submissions will be reviewed within 5 business days. You may also cancel this submission.
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Monday, 17 August 2015 18:48
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Hello

Thank you very much what if i used JFBConnect Integrations ?


Regards
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Monday, 17 August 2015 19:48
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Hey Tamer,

You're welcome, if you use JFBconnect you have to copy your Facebook app public/secret key in JFBConnect configuration Facebook page.
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Monday, 17 August 2015 19:51
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Hello

and the problem will be solved permanently ? if yes i will activate it now .

Regards
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Monday, 17 August 2015 19:56
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Hello

after follow your notes the facebook login work scuessfully but how to register with facebook account can you send the steps please using easysocial ?

Regards
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Monday, 17 August 2015 22:37
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Hello

Can you please provide me with steps required to register with facebook account ?

My website : https://cyberchats.net

Can you test it please.

Regards
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Tuesday, 18 August 2015 17:30
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Hey Tamer,

I am really sorry that delay of this reply,

Do you mean you would like only offer your user register via Facebook in your site?

If yes, unfortunately we do not have the setting for disable this normal registration, but you can use css hide the normal register button e.g. login page and module.
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Tuesday, 18 August 2015 18:24
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Hello

I want from you to test my facebook registration I configured it but nothing happened can you register in my website using Facebook account to test it?

Regards
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Tuesday, 18 August 2015 18:42
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Hi Tamer,

I believe I have replied to your ticket #43861 to test the facebook registration and login on your site and everything is working correctly as it should be. Please have a look.
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Tuesday, 18 August 2015 18:50
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Hello

Thank you both Ezrul and arlex

But can you please mention the required steps for my users in order to register with facebook using easysocial ?

Regards
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Tuesday, 18 August 2015 19:02
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Hi Tamer,

The registration is easy. All your user need to do is click on the facebook button from your frontpage here, http://screencast.com/t/AzzLbetBnEC and it will redirect the user to this page, http://screencast.com/t/qglxq9ecyb0c . Click on "Create my account" and the registration is complete.
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Tuesday, 18 August 2015 19:11
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Hello

Can you please test the login with facebook by posting on my website using your Facebook credential ? Because yesterday when I post using my facebook account a yellow circle appear suddenly.

Regards
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Tuesday, 18 August 2015 19:15
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Hey Tamer,

I am sorry that delay of this reply,

The reason why you hitting this is because your Facebook app `publish_actions` user permission haven't get approval by Facebook reviewer, so those user trying to submit a new stream on Easysocial, they do not have permission to autopost their stream content in Facebook.

By the way, I have temporary disabled this `Allow Updating Timeline`, it work fine now.

If you would like to submit your app for review, you can take a look this similar documentation here : http://stackideas.com/docs/easyblog/administrators/autoposting/setting-up-facebook-app

Hope this help.
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Wednesday, 19 August 2015 19:28
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