Facebook issue
By Richard Jemmett on Thursday, 17 September 2015
Posted in Technical Issues
Replies 7
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Hi

I am having trouble wit the Facebook bookmark on EasyBlog posts - I have tried altering lots of settings but cannot resolve

I have tried using both bookmark widgets but I get the same result with both.

In short, when I bookmark to LinkedIn or Pinterest I get images plus text and the correct URL. But when I bookmark to Facebook I do not get image or text - I have uploaded some images.

Many thanks

R
Hey Richard,

Can you provide us with your Joomla backend login credentials again?

Because I've tried to access in your backend, i hitting this :


Warning

Username and password do not match or you do not have an account yet.

Please advise.
Arlex Wong
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Thursday, 17 September 2015 16:14
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Apologies - think I forgot to press save on the site when I changed the password....

I have added them again
Richard Jemmett
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Thursday, 17 September 2015 16:18
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Hey Richard,

It seems like you have enable this "Gzip Page Compression" from your system global Joomla configuration page, I have help you disabled it, it should work fine now, actually that was known issue on Joomla regarding the Gzip compression and facebook scrapping.

Reference link : http://stackoverflow.com/questions/25081119/facebook-opengraph-tags-are-not-working-in-joomla-3-3-while-gzip-page-compressio
Arlex Wong
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Thursday, 17 September 2015 16:29
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Thanks for the quick reply - but i don't think tis has fixed the issue - see screen grab
Richard Jemmett
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Thursday, 17 September 2015 16:38
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Try paste one of your blog URL link in Facebook debugger tool page -> https://developers.facebook.com/tools/debug/ then click on this button `Fetch new scrape information` .

After that go back on your blog page and click on LIKE or SHARE, so it will appear the correct content and image, you can take a look of my attached screenshot below.
Arlex Wong
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Thursday, 17 September 2015 16:46
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Thanks for that tip.....

It seems that Facebook starts to 'learn' the format.... but some pages do not show correctly and when posted in Facebook and different image is chosen than the one displayed.....

I will do some research on how best to optimise this as I guess the problem is not an EasyBlog issue?

Thanks

R.
Richard Jemmett
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Thursday, 17 September 2015 18:09
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Hey Richard,

That is hard to say, perhaps you can provide us which post URL is show correctly content and image in Facebook? So I can investigate this again?
Arlex Wong
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Thursday, 17 September 2015 19:20
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