Also , i don't know why , there seems to be something wrong with my subscription in the panel. it says i don't have a valid subscription .... attached the screenshot. please advise. thank you !

Hi there,

It seems that i am not given full access to your backend as you can see here http://take.ms/eq0sE. Maybe you can provide us with your Facebook also so that we can further check this issues on our end. Please advice.

Hi warith i will upgrade your access to super user too. to try and check what's going on.

thank you.

regards
Alex

by the way i just tried to generally save the changes made for the social settings under facebook but keep on hitting the 403 page. so i don't think its the FB part thats causing it ? could it be because there's something wrong with the system in recognizing my valid licence ?

Hi there,

It seems that i can replicate them on your end. May i have your FTP access credentials for further check on this issues? By the way, it seems that your current Easysocial not installed correctly, can i re-install them for you?

Please advice.

Hi warith

Sure please do the necessary and restore as per the current existing configs should be fine .

May i know what will you be checking for the ftp access ?

I have provided the ftp details in my account already.

Thanks

regards

Hi there,

May i know what will you be checking for the ftp access ?

Actually, it is hard for us to detect why it behave that way. We need to debug your backend area and why i got redirected. It would be best if you can provide us with full access permission so that we can further check this issues.

Please advice.

hi Warith

i have provided full access already for the necessary.

please do reach out directly to me on my email for further direct communication or requests outside of this forum.

thanks !

regards

Hi there,

It seems that i only can access this sections only http://take.ms/3BPuG Please advice.

Hi sorry i accidentally created a FTP account for the folder only, i have given root access into the site folder now for the account

please try again.

Hi there,

It seems that i cant access your site now as you can see here http://take.ms/BvwgW Please advice.

Hello

Ive restored the site

Cheers !

Hello folks quick check on whats the status i saw my site on debug mode.

Would like to check in on the status please

Thank you !

Hey there,

I am really sorry for the delay of this reply as it is a weekend for us here. By the way, it seems that there are nothing wrong on your site currently.

Can you consult with your current web hosting service provider regarding this whether they know the exact issues why your site hitting this. Keep us update regarding this.

By the way, it seems that i cant access your site now as you can see here

Please advice.

hello i just tried to login and could do so, could you remove those pics with the admin console links please. thank you.

I have just tried on another test site i installed the easy social app on and its experiencing the same issue.

whenever i enter the "settings >> Social >>" page and also "Settings >> Users" and just randomly click on "Save" too .. it enters the 403 crash page.

other tabs seem fine please see the attachment.

this may be a bug from your end .. this only happened after i updated the EasySocial extension ....

is there a working previous version i can do a rollback to ?

it's happening for both the Social and Users tabs now that i checked further.

thanks!

i have submited a ticket with my hosting provider, is there any email or contact # from your end to contact perhaps i can sync them up with your end to find out the issue and resolve it ?

thank you !

Hi there,

It seems that you have reinstalled your Easysocial currently. By the way, this issues, it might be becuased your server have redirected it and caused this issues to happen. I have tested this on my end, and seems that i cannot replicate this issues locally.

i have submited a ticket with my hosting provider, is there any email or contact # from your end to contact perhaps i can sync them up with your end to find out the issue and resolve it ?

Maybe we can wait for their response first and see whether those issues comes from our end or not. Thanks for your understanding.

hello so btw, now i have the same issue with the "settings>>users" tab and hitting the 403 error page .... when i click on save. should i open a new ticket or should we keep this as a related issue to this original case ?

thanks!

Hi there,

It should be same issues you facing here right now. It would be best if we can wait for your web hosting service provider first regarding this issues.

We will need to see their response first. Thanks for your understanding.

hello they have cleared the path and updated they had blocked certain functions / paths and have whitelisted the path for my site now.

just tested and the error page is gone.

thanks !

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.