By Cory Gregory on Friday, 29 January 2016
Posted in Technical Issues
Likes 0
Views 420
Votes 0
I have the video settings to allow external links (see attached image) but when users use this function and submit a link, the page goes (all white) and no link or video is added.

Thanks in advance for your help.

-Rob
Hello Cory,

Can you provide us your backend and FTP access so we can have a better look on your issue here?

By the way, in the future you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your posts.
·
Friday, 29 January 2016 10:33
·
0 Likes
·
0 Votes
·
0 Comments
·
Nick:

Thanks for the info on site access. I have added the access info as you noted.

-Rob
·
Friday, 29 January 2016 22:11
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Rob,

Thanks! It seems like the library mbstring isn't compiled with PHP. To fix this, you need to contact your web host to compile php with mbstring
·
Saturday, 30 January 2016 13:55
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks Mark. Its working like a charm now.
·
Tuesday, 02 February 2016 22:58
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Cory,

Thanks for update. Glad to hear that your issue has been resolved now.
·
Wednesday, 03 February 2016 16:23
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post