Hey,

Sorry for the delayed response.

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Into the production site no, but I prepared copy of this website for you:
Backend:
https://test.fullsizeplans.com/administrator/
superuser: karanveer
password: karanveer

Frontend: https://test.fullsizeplans.com

Hey Roland,

It seems i am able to replicate the issue locally as well as.
I've logged this into our issue tracker, once fixed internally we will update you.

Thank you for understanding !

Hello Karanveer,

any news?

Hey roland,

sorry for the delayed response.

We fixed this issue internally and will be included in the coming release.
For now to fix this, find attached file and replace it with the below-mentioned file path.
root\administrator\components\com_payplans\controllers\subscription.php

After replacing the file, please take a look at this issue again and update us if any issue persists.

Hello Manisha,

after the replacing subscription.php file it works without any problems.

Hey Roland,

Thank you for updating us and it sounds good that it's working well.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.