Existing users, prior to rollout of PayPlans
By Julie Kubiak on Thursday, 30 September 2021
Posted in General Issues
Likes 0
Views 544
Votes 0
Hi,

What's the simplest way of dealing with existing users on EasySocial, who joined before PayPlans was installed/rolled out?
Some users have just baseplans, some have business pages so would now be classed as Business Users.

I'd like to give them free membership to base AND business plans for life, if they stick with their existing profile type.

Should I assign them to the new profile types & groups?
How do I deal with Payplans?

Thanks in advance
Hey Juile,

The base plan and business plan on your site is recurring till user cancel the subscription.

For existing user's either you can assign plan from backend that will be free or ask existing user's to subscribe base plan.

Let me know if you have any queries.
Manisha Ranawat
·
Friday, 01 October 2021 13:40
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Julie,

To assign plans to existing users who don't have any base plans.
You can use PayPlans Assign Plan option available on the backend User page.
See here: https://tinyurl.com/yem3kbxc

Let me know if you have any queries.
Manisha Ranawat
·
Thursday, 30 September 2021 19:09
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi Manisha,

Thanks for that.
Any suggestions for setting up a plan for those I'd like to give free membership to for their base AND business plans for life?

Do I need to duplicate everything; plan, plan assignment and App but for FOREVER and with a price of zero?
Julie Kubiak
·
Thursday, 30 September 2021 23:03
·
0 Likes
·
0 Votes
·
0 Comments
·
Hey Julie,

Do you mean that you want to give another free plan to those existing users rather than a base plan or?

Update us, so we will assist you.
Manisha Ranawat
·
Friday, 01 October 2021 10:57
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi,

Each of the base plans for current members would be a forever free plan.

Each of the business plans for current members would be a forever free plan.
Julie Kubiak
·
Friday, 01 October 2021 13:06
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi,

I've done it successfully for the base plans so I should be able to do it for the Business accounts too.

Thanks
Julie Kubiak
·
Friday, 01 October 2021 16:16
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusion in the future. Please start a new thread if you have any other issues in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.
Manisha Ranawat
·
Friday, 01 October 2021 17:13
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post