By MD King on Wednesday, 13 January 2016
Posted in Technical Issues
Likes 0
Views 803
Votes 0
I recently uploaded a short video and upon completion there was no thumbnail. I checked the database entry and the link to the thumbnail. There is no way to change this in administration.
Database:


Directory Contents:


Here is the image name that ES is looking for:
/media/com_easysocial/videos/1/5efebedb83182fb390b39e99811e5a63.jpg

Image URL

There is no .jpg file in the directory.

Note - I have self-resolved this issue and disabled video upload temporarily.
I just uploaded a test video and it's generating the screen shot correctly as you can see here, https://youmustobey.com/videos

Is this only for specific videos? Can you please try this again?
·
Wednesday, 13 January 2016 12:01
·
0 Likes
·
0 Votes
·
0 Comments
·
On re-test it worked. May have been an encoding error on the file. If it continues, will open another ticket.
·
Friday, 15 January 2016 06:47
·
0 Likes
·
0 Votes
·
0 Comments
·
Thanks for updating, glad that your issues are resolved now
·
Friday, 15 January 2016 11:59
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post