ES Video Encoding
By Fidel Carrera on Thursday, 22 June 2017
Posted in Technical Issues
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When my users try to upload a video, they receive this message but the progress bar never completes:

Video uploaded successfully and video is being processed. Please do not close the browser or refresh the page
Processing Video
null%
We are currently encoding your video. Please do not close or refresh the browser.

How can I fix this on my end so that the uploaded videos encode?
Hello Fidel,

I believe you are hitting errors with the video upload because the path to ffmpeg is not set correctly. This is what is happening when the video is uploaded,


sh: /opt/local/bin/ffmpeg: No such file or directory
Mark
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Thursday, 22 June 2017 01:16
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Hi Mark,

I'm a bit of a noob when it comes to this stuff, what exactly do I need to do?

Thanks in advance sir
Fidel Carrera
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Thursday, 22 June 2017 02:57
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sh: /opt/local/bin/ffmpeg: No such file or directory

What this error mean is, it seems like your server FFMPEG path (/opt/local/bin/ffmpeg) is not exist from your server, perhaps you can consult with your webhosting provider regarding this and see what is the correct FFMPEG binary path?
Arlex Wong
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Thursday, 22 June 2017 10:14
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Found it!!!

Thanks a million guys, your support is amazing.
Fidel Carrera
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Wednesday, 05 July 2017 22:29
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
Arlex Wong
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Wednesday, 05 July 2017 22:57
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