Hi Peter,

I've try to access your site to have a better view on this issue, seems like the login credential is not working

Hi Fadhli it looks like you tried to login using old details not the ones I gave on this support request....

Do you need me to update my first post again with the correct login?

Yes, you can add the information needed by edit your first post in the Details section or you can just include your site's access once at http://stackideas.com/dashboard/site rather than needing to keep adding them in your replies

OK yes, have updated the site details (you were trying to login using FTP access details.

Hope that works for you now

Thanks Peter seems the login is working now, and now I have a better view what you mean by notifications counter do not clear. But the message box was cleared https://www.screencast.com/t/1kfjfmfIzfU
And I try to replicate this issue locally seems I cannot reproduce the issue
As we will release EasySocial 2.0.20 in a bit, would you mind to update to the latest version and see is the issue is still persist.
If the issue is still persist, we will help you accordingly

OK thank you, I look forward to EasySocial 2.0.20

You're welcome Peter.

We just released Easysocial 2.0.20, can you try update to latest version and see if the issue still persists?

Have updated to 2.0.20 and don't get any notifications in the toolbar now

Also about 4 older posts by other users are showing as 'pinned' at the top of the timeline now - how do I unpin them?

Hi Peter,

Have updated to 2.0.20 and don't get any notifications in the toolbar now

-> Once I do some troubleshoot, the notification counter was shows https://www.screencast.com/t/9UDy7wQDEKq
Can you give it another try?

Also about 4 older posts by other users are showing as 'pinned' at the top of the timeline now - how do I unpin them?

-> You can unpin the story form by click the dropdown : https://www.screencast.com/t/ke5wPl1HUfN8

Hi, nothing showing this end. Only if I click the icon I can see I have notifications but there is no number showing to get me to click it.

As regards the unpinning I don't get that option on posts by my users, only on posts I have pinned myself. (should I start a new support request for this?)

Hi Peter,

Kindly find my response for your inquiries below:

Hi, nothing showing this end. Only if I click the icon I can see I have notifications but there is no number showing to get me to click it.

-> I've tried to ask my colleague as well just now seems like they also can see the notification counter https://monosnap.com/file/IE0CZxmBljS8fEA8MghD3sZqcuvuLU
Can you try to clear your browsing cache or try to access with a different browser, and see how it goes?

As regards the unpinning I don't get that option on posts by my users, only on posts I have pinned myself. (should I start a new support request for this?)

-> It could be best you can create a new ticket for this (as this issue is not related with the main issue that you've submitted 'toolbar notifications) and it make us easier to manage your inquiry

That looks fine now thank you

Thanks for updating Peter, glad that your issues are resolved now