By Fidel Carrera on Thursday, 29 March 2018
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Hi there,

The latest update for ES wont go past 15%.

Thanks
It seems like you provided that user account access already dis-activated, this is what i hitting now :


Login denied! Your account has either been blocked or you have not activated it yet.


I suspect this most likely your server file permission issue caused this unable to copy those newest file over your server since previously you also facing this same exactly issue.
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Friday, 30 March 2018 00:44
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I am using the same account I always use .

What's the best way to resolve this?

In the past Mark has fixed this by deleting one file.
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Friday, 30 March 2018 01:00
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Hm, this user account "Stackideasdev" already blocked from your site, this is why i always hitting this error when i trying to login from your site backend.

Login denied! Your account has either been blocked or you have not activated it yet.


Perhaps you can try temporary rename these following folder then try upload latest Easysocial launcher installer from your site backend installer page and see whether can installable or not.

- JoomlaFolder/administrator/components/com_easysocial
- JoomlaFolder/component/com_easysocial
- JoomlaFolder/media/com_easysocial


If still doesn't work, it might be hitting another different issue, since i was unable to login from your site backend, i can't tell you what is the exact installation error you facing now.

What's the best way to resolve this?

If that is really related with your file permission issue, I would suggest you that check with your webhosting provider regarding your site file permission issue, the problem was indeed an file owner/group problem, and try chown for all files and folders to the correct owners on your server.

All files need to be writable by the webserver user.
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Friday, 30 March 2018 01:07
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Oh do you mean that your account isn't logging in? I can fix it.
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Friday, 30 March 2018 01:14
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I have fixed your account now
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Friday, 30 March 2018 02:28
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I renamed the folders but now my images are no longer synced for things like avatars. Will they resink over time?
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Friday, 30 March 2018 02:39
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I may have fixed by changing the image folder name back but not sure if its 100% accurate
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Friday, 30 March 2018 02:59
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None of my drop downs are working now from the ES extension, including docker
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Friday, 30 March 2018 07:50
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Here is an example
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Friday, 30 March 2018 07:54
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I have reverted back to the old ES for now until you guys are able to fix the new one.

Thanks
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Friday, 30 March 2018 07:59
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I already help you updated your Easysocial latest version on your site, can you give it a check is it everything work fine now?
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Friday, 30 March 2018 11:05
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Good to go!
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Sunday, 01 April 2018 11:01
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You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Sunday, 01 April 2018 11:51
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