By Fidel Carrera on Sunday, 16 October 2016
Posted in Technical Issues
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Hello,

My easy social drop down menu isnt rendering on any of my newly created page. I need this issue resolved because I use this module to log in and it is causing my members quite a bit of problems. The module number is 330 and it is set to appear on all pages. I have also tried rebuilding it, cleaning and purging all cash etc but nothing works. I have supplied a link to one of the new pages below.

Thanks
Hello again, you can see that it is also missing from pages like this
http://vghl.myvirtualgaming.com/forum-home

But if you got an old page it still shows
http://vghl.myvirtualgaming.com/latest-news
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Monday, 17 October 2016 01:17
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Hi there,

*edited
Hello again, you can see that it is also missing from pages like this
http://vghl.myvirtualgaming.com/forum-home

It seems that your given link is only allowed to be access by registered user only as shown http://prntscr.com/cv8jh8.
Please advice.
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Monday, 17 October 2016 11:55
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Hello,

This so why I have provided you with super user login details.

Thanks.
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Monday, 17 October 2016 15:03
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Hi there,

I have change the "Access" for your http://vghl.myvirtualgaming.com/forum-home into "Public" and it should works fine now. Please give it a check and see how it goes.
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Monday, 17 October 2016 15:36
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Hello,

The problem isn't with viewing access for pages.

If you create a brand new public page you'll see that the module will not render.

Thanks.
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Monday, 17 October 2016 15:48
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The module still isn't showing on the forums page when I'm logged in.

I have created a test page for you also and in both screens you can see that the module isn't rendering.

As mentioned earlier, it shows on all of my old pages which were created before this bug occurred.

Thanks.
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Monday, 17 October 2016 15:53
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Hi there,

It seems that i can see the module as shown http://prntscr.com/cva86w. Maybe i have miss-understanding on what you meant earlier. Can you give a specific way/what you required above?
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Monday, 17 October 2016 16:00
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Please log in and visit all of these pages and you will see that the toolbar icons aren't loading from module 330

sample new pages missing menu in top right corner of header:
http://vghl.myvirtualgaming.com/test-page
http://vghl.myvirtualgaming.com/vghlleagues/vgphl/rosters
http://vghl.myvirtualgaming.com/vghlleagues/vgnhl/rosters
http://vghl.myvirtualgaming.com/forum-home

sample old pages showing menu in top right corner:
http://vghl.myvirtualgaming.com
http://vghl.myvirtualgaming.com/vgnhl
http://vghl.myvirtualgaming.com/vgahl

Thanks
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Monday, 17 October 2016 16:38
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Hi there,

Sorry for the confusion above. It seems that you haven't set it to be displayed on your page respectively as you can see here http://prntscr.com/cvar6h. You have to set it to be shown first at Backend>Extension>Module>EasySocial Toolbar and go to "Menu Assignment" and tick on which menus you want to show the "EasySocial Toolbar". Please give it a try and see how it goes.
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Monday, 17 October 2016 16:53
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Hello,

I am aware that it needs to be selected and I have it configured to show on all pages.

I am on the pages and it is not showing.

Are you telling me that you are on all of those links which I shared and you can see all of the black icons in the top right header which load drop downs for notifications, messages, friend requests and the gear for settings? I am on a new machine without any cache and it is not showing. I have checked the module and it is still set to show on all pages.

I am really confused as to the issue and I am not sure how else to communicate this.

Thanks
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Monday, 17 October 2016 17:14
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Also, please note that it is not called easysocial toolbar. I have given you the exact module number that I am referring too.
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Monday, 17 October 2016 17:22
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Hi there,

You still can's see the module EasySocial Toolbar is because you have set the module to be "seen/Access" by registere user only as you can see here http://prntscr.com/cvb6e1. That why you as "Super User/other" groups cannot see the toolbar. Please advice.
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Monday, 17 October 2016 17:29
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Sir, it is not called easy social toolbar.

This is the link to the actual module

http://vghl.myvirtualgaming.com/administrator/index.php?option=com_modules&view=module&layout=edit&id=330

I have mentioned this a few times and I am not sure why you are publishing a module that I do not want published.
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Monday, 17 October 2016 17:42
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hey Fidel,

I have a few question:

Based on your screenshots, I assume you would like to display that module right? (refer on my first attached screenshot below as well)

If yes, actually that is Easysocial toolbar module instead of dropdown module, but based on your last reply, you did mentioned that is not Easysocial toolbar, so I am really confused as you mentioned that in your last reply.

If you would like display this Easysocial dropdown module, it seems like the dropdown module display correctly as you mentioned those following new pages which not show that dropdown module.
http://vghl.myvirtualgaming.com/test-page
http://vghl.myvirtualgaming.com/vghlleagues/vgphl/rosters
http://vghl.myvirtualgaming.com/vghlleagues/vgnhl/rosters
http://vghl.myvirtualgaming.com/forum-home

You can check my video here : http://screencast.com/t/NRpKbmXMihQ

By the way, I have temporary disabled all of your cache plugins from your backend, once you confirmed everything is working fine, I will help you enable back those cache plugin from backend.
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Monday, 17 October 2016 19:00
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Hello again,

I think it looks like everything is rendering properly now on my end. I do have one more quick question but I will start a new post for it.

Thanks to both you and Abdul for your help today. my members will super excited!!!
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Monday, 17 October 2016 20:57
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Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

By the way, I already help you enabled back those cache plugin from your site.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
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Monday, 17 October 2016 22:18
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