Hi there,

May i know that you have setup cronjobs for GDPR on your site as follows https://stackideas.com/docs/easysocial/administrators/configuration/general-data-protection-regulation ? If yes, it will need quite time in order for them to be processed. You might need to wait a bit longer if your data bigger.

Please advice.

Didnt do the cron. Thanks

It works now but theres a small issue. If the user isnt logged in and clicks the link from the email, they have to log in. Then they log in and are taken to their dashboard and it isnt obvious how they can download the package. I know you can do it when you click edit but the average user probably wont know that

Hi there,

Let us know if you required any or further help

Thanks

Just need to know if theres a solution to my last message and then I think its good to go

Hi there,

Currently, that how it should as it is required to be logged in, in order for you to access them.

Perhaps it would be best if you can submit a feature request regarding this issues by creating a new ticket on the forums and set it to "Feature Request" so that everyone else could vote for it. We will prioritize this feature during the development process for the next major version of EasySocial if there are more people request on this.

Thanks for your understanding.

OK, thanks for the update

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

Just for your information, I have locked and marked this thread as resolved to avoid confusions in the future. Please start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiries.

Thanks for understanding.