Hi there,

It should sent out to you those notifications as this alert a existed on Backend>Components>EasySocial>Alerts as shown http://take.ms/Wjdtb. it would be best you can check on this whether this alert existed or not, if not, you have to discover it and enable it in order for you to use it. Or maybe you have disable this alert on your profile>manage alert as shown http://take.ms/7cbLZ

Please advice.

Hi Warith,

Alerts are all enabled for 'New Replies in Conversation' (screen shot).

Alerts are enabled on my profile. (screen shot.)

However, I can see in the EasySocial / Emails that my conversation replies are not being sent via email to the user.

Do you want to create a profile with valid email address to experience this?

Best,

Meagan

Hey there,

Can you please edit your first post at the top and include the following access please?

- Site Admin access (Please ensure that the user has super admin access)

- FTP access (We need this because if we use a file manager in Joomla, there are times where we have a typo and this might eventually break your entire back end and front end for instance if we are editing a system plugin). There is no way to save the site unless we have the ftp access.

Hi Warith,

I updated with site admin access.

I'm waiting on FTP information.

Hi there,

It seems that we have added a new feature, that, when receiver of the conversations is online, he/she wont be receiving any email. I have tested on your local as when user A is offline, user B made a reply, an email are sent out to the user as you can see on your Backend>Email Activites as shown http://take.ms/51MsM

Please advice.

Thank you.

Yes - this is how it appears to me as well, that the user does not get a notification if they are online.

Is it possible for the user to still get an email notification?

Just because a user hasn't logged off, doesn't mean they're active on the site.

FTP info has been added.

Please provide a log of any/all files that you modify in the backend.

Thank You.

Hi there,

I it not advice able for to provide those fixes as we need to do some modifications on the core files and this will not be included on our next release version.

If you required it, you can do modifications on this files .../administrator/components/com_easysocial/includes/conversation/conversation.php and comment out codes below.

if ($recipient->isOnline()) {

				// skip sending email notification if user is online.

				continue;

			}

Note:
You are required to do backup on this files or steps, as next update/upgrade, this will be revert back to its original.

Thanks for your understanding