Errors on instal
By Alex on Saturday, 14 January 2017
Posted in General Issues
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Is it possible to install your extensions on non-support-licensed sites? I am seeing some instal issued and wanted to rule out if this is a problem?

My understanding is I can install on any site, but can only request support on the domain on file? Is this correct

Errors I am seeing are:

Initializing Database Failed
Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team.

Thanks,
Alex
Is it possible to install your extensions on non-support-licensed sites? I am seeing some instal issued and wanted to rule out if this is a problem?

My understanding is I can install on any site, but can only request support on the domain on file? Is this correct

Yes that is correct.

Initializing Database Failed
Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team.

I suspect hitting some of the sql error when you trying to update, perhaps you can update your PRO license to developer license so you can add at least 5 domain can request for support.
Arlex Wong
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Saturday, 14 January 2017 09:23
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