By Servizio IT on Monday, 30 April 2018
Posted in General
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Hello,

I tried to change the announcements editor. But when I change the editor with the DropEditor I receive the error Call to a mamber function update () on null

I changed the general editor with the DropEditor, but the problem doesn't change.

How can I resolve this problem?


Thank you for your support
Hi there,

I've tried to replicate the issue with (group,event,and pages) announcement by choose the editor (bbcode, TinyMCE, none , JCE, dropeditor and codemirror) seems it works fine eg: http://take.ms/lhrfQ

As you are using intranet, It is possible to duplicate your site, that mirror your intranet site and make it live. So that we can troubleshoot there (troubleshoot in your staging site will not effect your intranet site)

Thanks for your cooperation and understanding
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Monday, 30 April 2018 19:08
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In attach you find the TeamViewer connection details. This connection is not the productive version. You can make all tests that you want and if something doesn't work, is not a problem.


Thank you very much
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Monday, 30 April 2018 19:13
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Sure, it would be best if you can open your current site FTP so we can modify the Easysocial core file and troubleshoot this issue.

By the way, it seems like I was unable connect with your teamviewer ID.
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Monday, 30 April 2018 21:35
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Hello,

I update you about the status of the ticket. Now with the latest updates the DropEditor it works correctly. Unfortunately I don't know if it's solved with the EasySocial update or with the DropEditor update. In any case thank you for your support
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Wednesday, 13 March 2019 21:47
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Thanks for your update we really appreciate it
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Thursday, 14 March 2019 10:29
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