Hi Henri,

I could not reproduce the issue. When I register on your site from my iphone and Safari browser, I did receive the email(http://take.ms/2GgWi).

The user also appeared under the pending users section: http://take.ms/OpxFK

You should also receive the approval email: http://take.ms/LH3TP

The problem is a reality for all our members using an iPad.
Even if they used a laptop on Window to register, when they go back to their iPad, they can not connect, using Safari nor Chrome ?

I understand that you can not reproduce it but this problem impacts many iPad users.

How can we handle this?

Hey Henri,

when they go back to their iPad, they can not connect, using Safari nor Chrome ?

Since we are unable to replicate this, perhaps you can record a video of the registration process from ipad so we can see where is the user hitting the issue?

Yes it happens from the iPhone too.

Maybe a side-effect of the use of French langage?

I will ask them to record a video

Hey Henri,

I have tried on my iphone and the language is in French, but I was unable to replicate the issue as mentioned above.

I will ask them to record a video

Sure, let us know when you have the video available. It would be best if you can provide us 2 videos(issue during registering, issue during signing in).