By Niccolo Angeli on Thursday, 31 January 2019
Posted in Technical Issues
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Hello,
if I try to comment this reply
https://accademiainfinita.it/test/forum/1763-meditazione-fissazione-della-candela#reply-1798

I get a popup error with the word "forbidden" or "not found"

If I try to post a reply I get an error inline message "you have to choose a title for your question" or the page just freezes

If I try to comment or reply with just the word "test"... it works

When I try to post the text I want I get these strange errors, the exact text I am trying to post is:

se sei qui > 4.2 - Meditazione guidata: “guardare la fiamma” (19 min.) , procedi semplicemente nell'ordine indicato dal corso
se sei già andato oltre ti suggerirei di focalizzarti negli esercizi di questo capitolo > "6 - Vedere l’energia sottile: 3 esercizi di percezione "
Hey there,

After a very long checking, we had found out that when there is this keyword 'data:' in the content, your server will restrict it.

Before we find out, we had go through the template, the plugins and the others one by one but it seems that it does not relate to the issue at all.

So we try to filter the content that you shared and finally we found out and confirm that as long as the content contains this keyword 'data:', your server will restrict the post data when you submit the reply.

Can you consult with your web hosting regarding this and see whether is there any content filtering for the post data on your server?
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Thursday, 31 January 2019 18:16
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Thank you,
I really appreciate you taking the time to investigate the issue.
I have contacted namecheap then, will let you know.
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Thursday, 31 January 2019 21:43
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No problem and please do keep us updated on this.
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Thursday, 31 January 2019 22:19
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The guys at namecheap solved this for me.
Here is their reply

According to our check, there were a few triggered ModSecurity rules (server Web Application Firewall) which we have whitelisted for you.

We installed Mod_Security for increasing the security of our servers. It is an Apache module which works as a web application firewall. It blocks known exploits and provides protection from a range of attacks against web applications. Its activity may cause such issues from time to time, when requests sent to the server match with mod_sec rules. Sometimes such requests are false-positive.


Thanks again
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Thursday, 31 January 2019 23:35
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Thanks for sharing this with us Niccolo
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Thursday, 31 January 2019 23:43
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