By Maximilano Fernandez on Friday, 08 December 2017
Posted in General Issues
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In our development website we have installed PayPlans in order to restrict access to some menu element.

However, when we enable the plugin we get a blank page with the following error message: "Error displaying the error page".

Enabling the Joomla debug and setting the Error Reporting to "Development", the error does not says too much more: "Error displaying the error page: Call to a member function getActive() on null: Call to a member function getItems() on null"

The error_log file does not register any information about this issue.

We're running Joomla 3.8.2 on PHP 7.1.12.

In addition to PayPlans 3.6 Build :3 we have installed:
* HelloMaps v1.5
* Akeeba Backup Core 5.6.0
* K2 v2.8.0
* Simple Image Gallery Pro v3.1.0
* JA Hotel 1.0.5 template

We have applied the patch provided at https://stackideas.com/forums/menu-access-plugin-making-joomla-menu-dissappear but the error still appears, so we went back to the original file.

Any advice on how to solve this or at least on how to get more detailed information on the error origin?

Regards,
We are checking this issue at your site and update you soon.
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Friday, 08 December 2017 12:19
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Hello Maximilano,

Sorry for the delayed response.

Please tell me how you updated your joomla site using Joomla update system or just extract the files.
Update me.
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Tuesday, 12 December 2017 12:19
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We have uploaded J3.8 files and updated to latest using the Joomla update system.
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Wednesday, 13 December 2017 22:50
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Hello Maximilano,

We have tried to debug this issue at your site , we find the line of code where the error is hitting but no error were shown there.
We need more information to rectify this issue.

1. Please provide us the server access log as well as error log of today.
2. Provide us your site backup to debug this issue.

Update me.
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Friday, 15 December 2017 16:19
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