Error when approving article
By Li Song on Tuesday, 23 January 2018
Posted in General Issues
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Hi,

When I trying to approve a pending article with an administrator account, I got the following message.

Fatal error: Class 'JCommentsFactory' not found in /usr/local/appeon/apache/htdocs/community2.appeon.com/components/com_jcomments/helpers/content.php on line 142

Not sure if it is related. But I got error when upgrading EasyArticle from 1.0.4 to 1.1.1.

Best regards,
Song
Hi Song,

Can you reupload the launcher in the stackidaes dashboard and re-install it back?
Muhammad Fadhli
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Tuesday, 23 January 2018 13:33
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May i know are you still using Jcomment extension on your site? Because it seems like when you approve the article post, system will trigger those 3rd party content plugin but system detected you no longer have this JCommentsFactory class php file on your site.

If you didn't use it, perhaps you can try temporary disable this Jcomment plugin and see how it goes?

If the issue still persists, can you update your Joomla backend and FTP access at http://stackideas.com/dashboard/site so we can better have a check?
Arlex Wong
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Tuesday, 23 January 2018 11:21
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Hi Arlex,

After disable the Jcomments, I can approve pending EasyArticles. But I still have issue when upgrading. See attachment.

Thanks,
Song
Li Song
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Tuesday, 23 January 2018 13:25
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ok, it works now. Thanks!
Li Song
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Tuesday, 23 January 2018 13:37
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You are most welcome Glad to hear your issue has resolved.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.

Have a nice day ahead
Muhammad Fadhli
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Tuesday, 23 January 2018 14:11
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