Error upgrading to 1.3.13
By Tim Ryan on Tuesday, 06 January 2015
Posted in Technical Issues
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Whilst trying to upgrade to 1.3.13 I get an error

Initializing Database Failed

Sorry, there was some errors when trying to extract the queries.zip file. Please contact our support team.


Anyone aware why this is? I'm attempting to do this with the launcher downloaded and placed inside the setup/packages directory within easysocial.
Hi Tim,

I have helped you update EasySocial to the latest. Can you verify this issue is resolved for me?

Regarding the register button not working, I have found the root problem. It seems like the problem is coming from this plugin: System - JCH Optimize and currently I disable it on your site. When I disable this plugin, the register button is working correctly. Can you consult with JCH Optimize developer/support team regarding this issue? Please update us back on this issue.

Hope this will help.
Thanks.
Yasser Ibrahim
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Wednesday, 07 January 2015 00:42
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Hi Tim,

I am sorry for the inconvenience caused. Can you kindly provide us with backend access and FTP access so that we can help install EasySocial for you.

Please advise.
Thanks.
Yasser Ibrahim
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Tuesday, 06 January 2015 19:14
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Thanks Mohd. I've updated the post above with backend and FTP access. I'm also having problems with the 'Register Your Account Today' button not working: http://emahsn.org.uk/community/login
Tim Ryan
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Tuesday, 06 January 2015 19:37
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That's great, thank you very much Mohd. Was there anything wrong in our setup as to why the updating wouldn't work? I'm worried about this being a problem in the future.

Thanks for letting us know about the problem with JCH too, I'll look into what's going on with that and report back any findings that might be useful to you.
Tim Ryan
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Wednesday, 07 January 2015 00:50
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Hi Tim,

You're welcome. Glad to hear your issue have been resolved.
I do not hit any error when updating EasySocial on your site. The process runs smoothly. By the way, if you're hitting this issue again in the future, you can always contact us here. No need to worry about this.

Thanks and looking forward to hear from you again.
Yasser Ibrahim
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Wednesday, 07 January 2015 01:20
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