Hey Christian,

I have tried to access your site but I do not have the access to the site as it is generating the password protection login prompt, http://take.ms/sAY74 .

Can you please provide us with the access to the site to check on the issue?

Hi Mark
Sorry for the delay, now we can continue our works on the development. So the ht access is disable, You can login.
Best Regards from Switzerland
Chris

Hey there,

When I was trying to access your backend http://test01.community.paraplegie.ch/administrator, it keeps redirecting me to http://test01.community.paraplegie.ch/de/.

Can you provide us with your phpmyadmin access as we just want to make sure that your API key is stored correctly in your database?

Also, can you provide us with your FTP's access as well so that we can have a better check if needed?

Hi Irwin
FTP Access and DB PHP my Admin Account Datas are completed.
Best Regards
Chris

Hey there,

When I was trying to access your backend http://test01.community.paraplegie.ch/administrator, it keeps redirecting me to http://test01.community.paraplegie.ch/de/.

Can you share your backend URL to us so that we can access your backend and have a better check of it?

Hi Irwin
Sorry, now, the link to the admin is correct.
Thanks and best regards
Chris

Hey there,

The reason that you will hit this error is because the API Key that stored in your database is not matched with your account's API Key.

I had helped you to update your EasyDiscuss by using your launcher and it should be working fine.

Can you have a try and see how it goes?

Hi Irwin
Many thanks for your help. So for me it's not clear, where I can find my API Kex in my Profile/Subscriptions. And how can I delete a Domain (with http:) from the Subscription Board?
Best
Chris

Hey Christian,

Actually those API key already injected into the installer, it probably last time when you update Easydiscuss last older version that API is incorrect.

Regarding with your second question, I will contact our sales department to help you remove that domain from your license tomorrow.

Hey Christian,

I've already help you manage to leave one of the support domain under Easydiscuss area.

And our system will only respect your domain name, so it would be fine if you added http or https .