Hi Majana.

Can you provide us with your Joomla backend and FTP access so we can directly check this issue?

Hi Izzan,

you will find attached the requested access.

Thanks a lot!

Hi Majana,

I am really sorry for the delay of this reply.

I've checked your site and it seems like you are using joomla 3.2 and joomla 3.2 has a known issue where you cannot enter a password more than 55 characters. Unfortunately the only way to fix this is to alter the database of your joomla user or update your joomla to latest version. You can refer to the following thread here, http://forum.joomla.org/viewtopic.php?f=728&t=825750 .

Hope these help.

Hi Ezrul,

thank you for your reply.
The thing is, I have never set a password containing so many characters, but I'm getting the error message anyway. So I'm afraid altering the database would not resolve this issue. Updating my joomla version seems to be the only way then...

Best regards
Majana

Hi Majana,

To be honest we are not really sure why this is occurring since easyblog login is entirely using joomla login system. Try to update your joomla and see how it goes.

Hi Ezrul,

Updating Joomla was successful, the problem is resolved.
Thanks again for your help!

Thanks for updating us on this Majana, glad that your issues are resolved now