Error on site
By Leo Nobles III on Friday, 27 July 2018
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Hello i cant access website due to error message, how can I fix.

https://www.thebullyplanet.com/
Hey Leo,

If you do not have recent backups of your site folder and database that is already downloaded, I'm afraid you would have to wait for the hosting company to restore their servers first so you can retrieve them from cpanel.

Apart from that, unfortunately there is nothing more we can do from our end since this is now server related.
Raymond
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Monday, 30 July 2018 12:37
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Hi Leo,

I could not access your ftp: https://i.imgur.com/WbYZ42n.png

Please advice.
Raymond
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Friday, 27 July 2018 13:25
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Hello

Website has been down since Friday.

I was told they don’t know when website will be up & running again.

Also all backups done was saved on cPanel which I or hosting company don’t have access to.

Any suggestions on how I could accomplish getting access to website file so I could move to another hosting company?

Attachment is from in motion hosting..

Link: http://status.inmotionhosting.com
Leo Nobles III
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Monday, 30 July 2018 11:55
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Also this was the last backup done less the 1 week ago.

Would I be able to do anything with the raw log files.
Leo Nobles III
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Monday, 30 July 2018 12:02
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I understand, thanks for letting me know my options.
Leo Nobles III
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Monday, 30 July 2018 15:31
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You're most welcome Leo and thanks for understanding.

Regards.
Raymond
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Monday, 30 July 2018 16:19
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