Error installing
By chris reeves on Wednesday, 20 January 2016
Posted in General
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Hello,

I've just purchased Easyblog and am trying to install it using Launcher Pro. I am getting the following error:

The MD5 hash of the downloaded file does not match. Please contact our support team to look into this.

I can see many support tickets with this however I cannot find a solution.

Please advise me what to do.
Hi Chris,

I am really sorry for the delay of this reply.

I've try to update you site but hitting same error and i check at you php information can you consult with you web hosting provider to increase these few php value set to higher
max_execution_time = 300
post_max_size = 30
upload_max_filesize = 30

and also provide us with his FTP access as well check on this issue?
jasni jasman
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Wednesday, 20 January 2016 17:02
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Hi Jasni,

Thanks for your reply.

I've updated the ftp details.

I've also updated the php.ini file with the requested changes. You can check the php settings here: http://mindariechildcare.com.au/phpinfo.php.

I've run other install and still received the same error.

Chris.
chris reeves
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Wednesday, 20 January 2016 17:39
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Hi Chris,

I've have try to install easyblog manually and now it work fine, you can check it.

http://screencast.com/t/Stv9jpVA

http://screencast.com/t/HNFj2orV
jasni jasman
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Wednesday, 20 January 2016 18:57
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Hi Jasni,

Yes, I received a welcome email from the blog. Thanks for looking into it and fixing it.

Cheers,
Chris.
chris reeves
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Wednesday, 20 January 2016 19:09
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Hi Chris,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.
jasni jasman
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Wednesday, 20 January 2016 19:15
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