Error in Upgrading App-Store
By Alex Bestall on Tuesday, 07 November 2017
Posted in Installation Issues
Replies 3
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I am getting this error when I tried to upgrade App-Store.
Error: "There is some problem in upgrading component. The error code is FILE_NOT_FOUND. Please report this issue to service provider."
Hey Alex,

Is it possible for you to provide us with the back end and FTP access to your site to check on this issue? You may store your site access at http://stackideas.com/dashboard/site so you don't have to provide these information all the time
Mark
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Tuesday, 07 November 2017 21:44
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Hello, I have send details as you say. Can you please check it?

Thank you
Alex Bestall
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Monday, 11 December 2017 22:03
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Hey Alex,

I have checked your site and it looks like you are running on PayPlans 3.0.7. The reason that the upgrade failed is mainly because you need to update to 3.5.5 first and only then update to the latest version.

Is it okay if I perform the upgrade for you? Please do take note that if you have performed any core hacks in the extension, it may be overwritten by the update.
Mark
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Monday, 11 December 2017 22:12
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