Error: file not found (in backend)
By JH on Thursday, 07 May 2015
Posted in Technical Issues
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Hi folks,

When I try to approve multiple membership requests from the ES backend I get the message "Error: File not found." Am I missing something?

Thanks,

James
Hello JH,

I am sorry for the delay of this reply.

I've applied the fix inside your /administrator/components/com_easysocial/views/users/view.html.php and the approval should work correctly now. Can you verify it for me? I've tried to approve around 300 users just now without any issue.
Ezrul Fazwan
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Tuesday, 12 May 2015 13:13
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Hi JH,

Can you show me some sample guide on how you hit the error message "Error: File not found."

I can't reproduce the issue
Test Result:
http://screencast.com/t/2W24jLcFq
http://screencast.com/t/zhKXRkik0Oy
Ethan Quek
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Thursday, 07 May 2015 13:55
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Hi Ethan,

Thanks; here is a screenshot from the backend showing the error. Yes, I'm probably trying to approve too many people at once (!) but the function to view X number of entries isn't working either. It always shows the entire list. Any suggestions?

Thanks again,

James
JH
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Friday, 08 May 2015 11:25
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Hello James,

I am sorry for the delay of this reply.

Seeing from the screenshot it seems like you are using a very old version of easysocial. Perhaps you can consider to upgrade it to the latest version and see if the problem no longer persist? Please advise
Ezrul Fazwan
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Friday, 08 May 2015 17:12
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Hi Ezrul,

You're right, the version I'm using is quite old. Question: when I update the version, can I go directly from my current version (1.2.18) to the latest version? Or is there a milestone release that should be installed first?

Thank you,

James
JH
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Sunday, 10 May 2015 12:29
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Hello JH,

I advise you to download the latest easysocial installer from http://stackideas.com/dashboard so that the upgrade process will run smoothly without any issue. Kindly backup your site and database before the updating in case something unintended happen during the update process
Ezrul Fazwan
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Sunday, 10 May 2015 13:52
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Hi Ezrul,

No luck. I have upgraded to the latest version of ES but the error is still there. I can approve them one at a time but the batch approval does not work. See screenshot.

Thank you,

James
JH
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Monday, 11 May 2015 01:56
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Hello JH,

Can you provide us your FTP at Site Details: (comment below) for testing purposes?
Ethan Quek
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Monday, 11 May 2015 11:20
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Yes, please see details below.

Thank you,

James
JH
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Monday, 11 May 2015 12:01
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THANK YOU! I still couldn't do all 1000 at once but I was able to do 800 and then a couple smaller batches. Your support is amazing and so is your product. Thank you once again.

Best wishes,

James
JH
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Tuesday, 12 May 2015 21:01
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Hello JH,

You are most welcome. The fix will be included in the next release of easysocial.
Ezrul Fazwan
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Wednesday, 13 May 2015 10:36
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