By Kevin on Thursday, 09 January 2014
Posted in Technical Issues
Replies 9
Likes 0
Views 574
Votes 0
When I attempt to edit an EasySocial user profile, I receive the following error:

"Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 7271913 bytes) in /home/content/51/9300151/html/xxxxxx/administrator/components/com_easysocial/includes/template/template.php on line 288"

It would appear that the attempt to allocate 7,271,913 bytes should have succeeded if the allowed memory size was larger 67,108,864

Can you advise/take a look?
Please note an additional problem I had which may clearly have been related. Immediately prior I was attempting to "Save As Copy" my profile which would indicate success in the administrator screen, but the "Saved As Copy" did not appear in the list of profiles. I have attached screen shots of one of these attempts.
·
Thursday, 09 January 2014 06:11
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi,

Please also provide us an FTP access so that we can investigate this to see where in the codes is breaking.
·
Thursday, 09 January 2014 11:07
·
0 Likes
·
0 Votes
·
0 Comments
·
I updated site URL and FTP information in first post, thank you
·
Thursday, 09 January 2014 11:39
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi,

It seems like your server's memory limit is set to 64M. You will have to consult your hosting provider to increase this as we recommend 128M to be the safe limit.
·
Thursday, 09 January 2014 12:49
·
0 Likes
·
0 Votes
·
0 Comments
·
Thank you, I will check with GoDaddy. Meanwhile, I don't recall receiving any particular messages when installing/updating via the administrator interface. If that's the case it would be helpful to have it raise a flag at that time. I'm thinking the memory limit must be related to the heavy usage of UI components in the user profile I developed, were you able to confirm that on your end? It would be good to have a heuristic on some sort of # profile fields / memory required ratio. Thank you for those rich profile form elements BTW, can't wait to begin working with them via custom app
·
Thursday, 09 January 2014 21:51
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi,

It is very hard to determine which process actually takes up huge memory from our end though it is possible to perform such diagnostic. Perhaps you can consult GoDaddy on providing you more diagnostic information?

In our installation, 64M is listed as a the minimum requirement, hence the installation marked your site's requirement as green.
·
Thursday, 09 January 2014 23:07
·
0 Likes
·
0 Votes
·
0 Comments
·
What did you find when looking at the issue? On our side we only encounter the error after clicking to edit the user profile. I wonder, are there other external processes spawned in the process of loading of the UX for user profiles? I suppose our user profile is "heavier" than most other EasySocial site usage, but I see it as one area where much value-add can be had by site's which build innovations by using that data alongside custom apps built for the platform, which is our plan.

Meanwhile, we do have a ticket into GoDaddy and are also looking to bite-the-bullet and purchase VPS powered by Rackspace which I know you guys have found to be fine tuned to be scalable.
·
Friday, 10 January 2014 01:41
·
0 Likes
·
0 Votes
·
0 Comments
·
Well VPS is quite expensive so I found a stop-gap for now. This resolution my help other GoDaddy users out there who are perhaps running with minimal PHP settings on a shared server. If you run into this problem I had , you may be able to resolve it by increasing your memory_limit = 128M in your php.ini file. I found the answer here: http://imperialwicket.com/increase-php-memory_limit-on-godaddy-shared-linux-hosting.
·
Friday, 10 January 2014 09:02
·
0 Likes
·
0 Votes
·
0 Comments
·
Hi,

Thanks for sharing.
·
Friday, 10 January 2014 10:14
·
0 Likes
·
0 Votes
·
0 Comments
·
View Full Post