By Jonathan TUNNICLIFFE on Tuesday, 22 March 2022
Posted in General Issues
Replies 3
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Hi,

we recently updated our version and now get a 500 error on Easyblog categories

for example :

any categories from here : https://cross-crm.com/index.php/societe/blog/categories

example : https://cross-crm.com/index.php/societe/blog/categories/word-of-mouth


can you please help ?

regards
Hey there,

Can you include your backend and FTP access once at http://stackideas.com/dashboard/site so that we can have a better check and troubleshoot at it?
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Tuesday, 22 March 2022 11:36
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ok they are enclosed
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Tuesday, 22 March 2022 15:41
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Hey there,

1. The reason that you hit this 500 error is because your current template required a file path in its error.php which is at JoomlaFolder/templates/rt_chimera/error.php is incorrect as shown in the screenshot. https://monosnap.com/file/4LkF9SpXDVsZGcBtA3YGRouLpdbSRA

You can consult with your current template regarding this and see how it goes.

2. The reason that you will hit error(another error but not the 500 error) when accessing https://cross-crm.com/index.php/societe/blog/categories/word-of-mouth is because it is caused by your 3rd party plugin, Canonical Links as shown in the screenshot. https://monosnap.com/file/2wZ7j8CsV43rWDvsToBp1322Kv57v2

For a temporary fix, I had disabled this plugin and it should be working fine.

Perhaps you can consult with this 3rd plugin provider regarding this and see how it goes.

EDITED
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Tuesday, 22 March 2022 18:12
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