Hi Kevin,

It seems your server has masked the exact error can you temporary disable it so we can easily troubleshoot this issue.
Your cooperation is much appreciated.

Hi Fadhli -

Thanks for your quick response! Can you please provide more clarity into what to disable? I'm not sure what you're needing.

Thanks again!
Kevin

Hi Kevin,

As I want to testing on the update the blog post through front-end to make sure this issue is it mainly caused the redirection, it seems I'm hitting :

ERR_CONNECTION_TIMED_OUT

http://take.ms/kJdbl

Hi - I’m still not clear on what you want me to do. Can you please list out the steps you need me to do to help troubleshoot?

Hi guys - just updated this ticket to Urgent. Our client is unable to post anything. Fadhli - I'm still unclear on what you're needing, but we really need to get this resolved today. Thanks!

Hey Kevin,

I believe the problem lies on the server itself as I tried to add some debug codes into /administrator/index.php and it doesn't even seem to reach Joomla.

There are cases where mod_security is installed on the server and it has a false alarm where it thinks that someone is trying to brute force the server by sending a lot of data because when I saw the post, it seems to contain a lot of content.

Also, the other reason that I am suspecting it is because while I was trying to re-save by hitting the refresh, the server seems to be blocking me altogether now. I can't access the site

Thanks - yeah, I was getting auto-banned as well. Let me look into the mod_security thing. I bet you're right...

Thanks Kevin, keep us updated on this as I am curious about it too.

Hi there Mark and Fadhli -

Thanks to you both for your help with this. And yup - was mod_security that was triggering the issue on the server.

Thanks again, and have a great week!

Best,
Kevin

Firstly, I want to apologize for the confusion earlier Kevin and you are most welcome Glad to hear your issue has resolved.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.

Have a nice day ahead