Hello Steven,

It looks like the EasySocial upgrade did not go as smoothly as intended and the stored functions wasn't created correctly. Is it possible for you to provide us with the back end and FTP access to your site to check on this issue?

Hi Mark

Thank you for your quick response. I think you guys must never sleep

I have provided FTP access and a cPanel access as well - both of these are to the test site, not the live site.

Thanks for you support.

Steve

Hello Steven M,

Sorry for late reply to this,
Can you provide us some of the URL link regarding with your community page and user profile page? Because I have tried to access, it seems like work fine for me, is it the reason why i access in your site is still under Hostgator?

By the way, I have help you reinstall the Easysocial in your site, can you try check again and see the error message is still persists? Please advise.

Hi Arlex

Just checked, the the problem still exists. I think you are not seeing it because you are looking at the live (Hostgator) site rather than the test environment with LiquidWeb.

A couple of the URLs that are not working are:
http://icultivate.net/community/my-icultivate/my-profile1/my-profile
http://icultivate.net/community

But this is only happening on the test site.

I have provided IP address and other details in this reply.

Really appreciate your help with this.

Many thanks

Steve

Hello Steven M,

Hmm I'm apologize that, I still not sure how to access in your test site using your method, perhaps you guide me step by step to access in your test site as well?
By the way, can you try reinstall again the EasySocial from your test site and see is it everything is install smoothly? Please advise.

Hi Arlex

I had to edit the "Host" file on my computer to force it to the specific IP Address before I was able to access the test site. To do this, the instructions they provided me with are:
http://kb.liquidweb.com/dns-hosts-file/

Hope this helps.

If I uninstall and then reinstall EasySocial, wont I loose everything that is already there?

Thanks

Steve

Hello Steven M,

Sorry for late reply to this,

If I uninstall and then reinstall EasySocial, wont I loose everything that is already there?

Actually you no need to uninstall the Easysocial from your site, what you can do is directly upload/install from your extension manager. Hope this help.

Any luck accessing the site?

Don't quite understand ....... I have uploaded from within the Extension manager already.

But, given that Easy Social is already installed, and it is the latest version, there appears to be no option to reinstall or upgrade it.

If I try to upgrade within EasySocial itself, I am unable to do so, because it does not give me any option to upgrade because the latest version is already there.

Hope this makes sense.

hello Steven M,

Sorry for late reply to this, I have tried to follow the instruction you provided for me -> http://kb.liquidweb.com/dns-hosts-file/
put this line code in my file -> C:\Windows\System32\drivers\etc\hosts

123.123.123.123 icultivate.net http://www.icultivate.net

But I'm still can't able to access in your test site, is it the IP address shouldn't put this?

Oh, try follow my step below even your site already running latest version of Easysocial, you also able to upload/install again
Step 1 : Download the launcher from your stackideas dashboard -> http://screencast.com/t/i6IRxG8P
Step 2 : Upload/install the EasySocial installer file from extension manager
Step 3: Click process installation
Step 4: Click next > Next >
Step 5 : Select install via network > insert the API key > click Install

After you finish this step then check again is it still getting the error? Please advise.

Hi Arlex

The IP address is 69.16.210.148

Hello Steven M,

Thanks, it working now.
After re-install the EasySocial in your test site, everything is work fine now. Can you please have a check. (Actually I'm not sure how to identify that is your test site or live site) But what i confirmed is after i changed the IP address, I can able to access in your test site. Hope this help.
Let me know if the issues still persists?

Hi Arlex

Yes .... all is working well.

Thank you so much for persevering with this problem. It is much appreciated.

Best regards

Steve

Hello Steven M,

You're welcome. glad to heard your issues resolved.
I will mark this thread as resolved and lock it to avoid any confusions in the future, but if you need any help please feel free to start a new thread in our forums.