Hey there,

I am really sorry for the delay of this reply as it is a public holiday for us here.

I've checked from your backend ffmpeg path you inserted, it seems like that is not correct path, can you consult with your hosting provider to get the correct ffmpeg path from your server?

Hello,
To test this part, I deposited a copy of the site on a VPS, here is the address: 164.132.98.50/administrator.

The accesses are identical to the original site.

Best regards.
Eric

Hello,
It works, sorry to have disturbed you for this.
Best regards.
Eric

Hi there,

You are most welcome. Glad to hear that your issue has been resolved now.

As a gentle reminder, kindly start a new thread if you have any other issue in the future so it will be easier for us to manage your inquiry. I will lock and mark this thread as resolved.